how to get details of Logged in users, logged time period and access data from instance.

Kishor
Tera Contributor

‎09-11-2023 04:21 AM

Hello Team,

 Yesterday there was some issue (Approx. 1 hour) in our prod instance due to database issue at ServiceNow side on which our instance is running. However, issue is resolved but i want about following details for RCA and submit report.

 

1. who (users) were logged on this particular time of incident.

2. when they logged on

3.  how long their session had been on for

4. were there any high cpu / intensive jobs running at the time of the incident

Can you please help me how to get these details from Instance?

 

With regards,

 

Kishor Italiya

 

0 Helpfuls
  • 505 Views
1 REPLY 1

OlaN
Giga Sage
Giga Sage

‎09-11-2023 04:27 AM

Hi,

I believe you can ask the support for help on this one.

The login information is easy to retrieve, navigate to:  System policy > Events > Event log

and filter the list on the "login" event, to get all the logins on your instance.

 

0 Helpfuls