How to set Default Priority in SC_task table

[keval3]

Hello Al,

 I want to set default priority as 4 in sc_task table 

in sc_task table there is only priority field impact and urgency field are not there. plz let me know how to o it.

Thanks & Regards

Keval

[Community Alums · Accepted solution]

Hi @Keval ,

The most likely way is to change the default value on the priority field in the dictionary. Since priority is a field on task, you will more than likely need a dictionary override. Begin by right clicking on the priority field label and choose Configure Dictionary.

At the bottom of the task.priority dictionary form, you will see a related list called Dictionary overrides. Create a new record there for the Catalog Task (sc_task) table and set the default value to 4.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[keval3]

Hi Sandeep,

I have set default priority as 4 but still in form it shows 5.

[Mark Roethof]

For existing sc_task records it will not apply. This will only apply to new sc_task records.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Mark Roethof]

Hi there,

Open the Dictionary Entry for Priority (which is on Task), and add a Dictionary Override. Within the Dictionary Override, select table sc_task and set the default value to 4.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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