How to get RITM number in Change Related List

[bijender1]

Hi,

We want to create Change Request from RITM, which is possible by activating "create change " UI action. However ,while creating Change request from RITM, change number is showing in RITM, but not in Change request.

Kindly advise if we can get RITM number in Change request also.

Regards,
b

[Ankur Bawiskar]

@bijender 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate answer as correct & helpful to close the thread.

If not, please let us know if you need some more assistance.

Regards
Ankur

[Ankur Bawiskar]

@Bijender 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate answer as correct & helpful to close the thread.

If not, please let us know if you need some more assistance.

Regards
Ankur

[asifnoor]

Hi,

1. create a reference field change_request in the table sc_req_item.

2. Then create a BR on change request and add this code.

(function executeRule(current, previous /*null when async*/) {
	// Add your code here
	var gr = new GlideRecord("sc_req_item");
	gr.addQuery("sys_id",current.parent);
	gr.query();
	if(gr.next()) {
		gr.parent=current.sys_id;
		gr.u_change_request=current.sys_id;
		gr.update();
	}	
})(current, previous);

Mark the comment as a correct answer and helpful if this helps.

[Soumya Thareja1]

Hi Bijender,

You can create a many to many relationship between Change and Task.

Please refer to the link below 

https://www.servicenowguru.com/system-definition/relationships/defined-related-lists/

[Amey8]

HI @bijender1  Were you able to solve this ? I'm facing the same issue.