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04-01-2025 05:34 AM
I have below 2 variable, based on group selection , group member should get populated [each group has only one member]
1.approval_group: referring to sys_user_group table
2.approver: referring to sys_user table
tried below script, its not populating member, please help me here
------------------------------------------------------------------------------------
script include:
var GetApproverByGroup = Class.create(); GetApproverByGroup.prototype = Object.extendsObject(AbstractAjaxProcessor, { getApprover: function() { var groupSysId = this.getParameter('sysparm_group'); var userSysId = ''; if (groupSysId) { var gr = new GlideRecord('sys_user_grmember'); gr.addQuery('group', groupSysId); gr.query(); if (gr.next()) { userSysId = gr.user.toString(); } } return userSysId; } });
Onchange client script : on change of group variable
function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var ga = new GlideAjax('GetApproverByGroup'); ga.addParam('sysparm_name', 'getApprover'); ga.addParam('sysparm_group', newValue); ga.getXML(function(response) { var approver = response.responseXML.documentElement.getAttribute("answer"); if (approver) { g_form.setValue('approver', approver); } }); }
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04-01-2025 06:20 AM
Hello @Bindhu1
Use below 👇 script include
var GetApproverByGroup = Class.create();
GetApproverByGroup.prototype = Object.extendsObject(AbstractAjaxProcessor, {
// Function to get the first group member
getApprover: function() {
var groupSysId = this.getParameter('sysparm_group');
var userSysId = '';
if (groupSysId) {
// GlideRecord to get group members
var gr = new GlideRecord('sys_user_grmember');
gr.addQuery('group', groupSysId);
gr.query();
// Fetch the first user in the group
if (gr.next()) {
userSysId = gr.user.toString(); // Getting user Sys ID
}
}
return userSysId; // Return user Sys ID
}
});
Use below 👇 client script
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var ga = new GlideAjax('GetApproverByGroup');
ga.addParam('sysparm_name', 'getApprover');
ga.addParam('sysparm_group', newValue); // Send group Sys ID
ga.getXML(function(response) {
var approver = response.responseXML.documentElement.getAttribute("answer");
if (approver) {
g_form.setValue('approver', approver); // Set the approver field with the user Sys ID
}
});
}
Is the approver field also reference fields ? Because you are passing sys_id ?
Also, is the Client script set to UI type ALl and the script include with "Client callable" box checked ?
If all above is correct then make use of response directly to populate.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
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04-01-2025 06:09 AM - edited 04-01-2025 06:10 AM
try to see what came in alert in client script
Is your client script set with UI Type - ALL?
Any additional ref qualifier applied on approver variable
Is the script include getting called?
var GetApproverByGroup = Class.create();
GetApproverByGroup.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getApprover: function() {
var groupSysId = this.getParameter('sysparm_group');
gs.info('groupSysId' + groupSysId);
var userSysId = '';
if (groupSysId) {
var gr = new GlideRecord('sys_user_grmember');
gr.addQuery('group', groupSysId);
gr.query();
if (gr.next()) {
userSysId = gr.user.toString();
}
}
return userSysId;
}
});
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var ga = new GlideAjax('GetApproverByGroup');
ga.addParam('sysparm_name', 'getApprover');
ga.addParam('sysparm_group', newValue);
ga.getXML(function(response) {
alert('response' + response);
if (response) {
g_form.setValue('approver', response);
}
});
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-01-2025 06:29 AM - edited 04-01-2025 06:31 AM
I am able to see the alert as below, and its still same, approver field is not populating
client script set with UI Type - ALL
Any additional ref qualifier applied on approver variable - NO
Is the script include getting called- YES
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04-01-2025 06:34 AM
Hello @Bindhu1
It's because you are returning the object directly.
RETURN "gr.user.sys_id.toString()" - making sure it's a reference field.
It will definitely work.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
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04-01-2025 06:40 AM
try this
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var ga = new GlideAjax('GetApproverByGroup');
ga.addParam('sysparm_name', 'getApprover');
ga.addParam('sysparm_group', newValue);
ga.getXML(function(response) {
alert('response' + response.toString());
if (response) {
g_form.setValue('approver', response.toString());
}
});
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader