How to get RITM number instead of request number

pjsnow
Kilo Expert

Hi,

Can I know what is the change that I have to make to display the RITM number instead of request number?

Do I have to change any UI macro or what is the change I have to make and I also want to change some wording in front of the RITM number, any suggestions will really help. 

 

find_real_file.png

 

Thanks

1 ACCEPTED SOLUTION

Devyani_6
Mega Guru

Hi,

Go through the below Link, they explain the step by step process to have RITM number in order status screen.

https://community.servicenow.com/community?id=community_question&sys_id=11944ba9dbd8dbc01dcaf3231f96...

You will be able to see RITM number as seen in below snapshot.

find_real_file.png

Mark Correct/Helpful, if this helps you.

Regards,

Devyani

 

 

 

View solution in original post

6 REPLIES 6

thanks so much

Hi,

If the solution helps you, can you mark the answer correct and close the thread. If other have same issue, they can follow the same solution.

Mark Correct, if this helps you.

Regards,

Devyani

find_real_file.png