What happens to user data when instance retired

[mfatchaline]

Our organization has outsourced IT support to a managed services provider and they have stood up their own SNOW instances on our behalf independant our our "legacy" SNOW instances.  There was no data conversion and we simply closed out transactions in the legacy instance and then began using the new instance after x date.

I want to retire our DEV/TEST/PROD legacy SNOW instances as they are no longer used but what happens to the data?   I'm under the impression that we will get a DVD and we can use this to set-up a data warehouse to view our legacy transactions/datasets.   However, I can't seem to find articles on this specific need.   Our data retention policy does require us to retain our Incident, Change, Problem and Catalog transaction data for a given time so I need to figure this out before retiring our instances.   

[Brian Lancaster]

I think you would have to reach out to your ServiceNow Rep to get an answer on this.

[Sumanth16]

Hi,

Please look into following link:

https://community.servicenow.com/community?id=community_question&sys_id=9630dbe5dbdcdbc01dcaf3231f96193c

Thanks,

Sumanth