Walkup Queue Limit
Hi, Is there a way to limit the number of the queue in Walkup? We do not currently use appointments, only login via check-ins. At busy periods we'd like to restrict the number of check-ins to around 30. Thanks
Forum Posts
Abort on catalog request submission
Hi, I need to abort a submission of a request. The submission must be aborted if a variable List collector contains a substring I added a catalog Client Scripts - printscreen in attachment. Issue:even if the list collector contains "CyberArk", the re...
Resolved! Can a Decision Table be used in a List Collector Variable
Hello,I have a use case where a user would need to select from a list of applications in a list collector variable on a catalog Item. We would like to refine the list of applications based on their department. I was thinking about defining this logi...
Request item variable view
When we use List Collector fields, In RTIM and SCTASK variable showing below field option. Filter, Available & Selected. Is it possible to keep showing only selected field? We don't want to show available and Filter option to ITIL users. its more con...
using ui action we need to create a button state to move closed
Using UI actions, we must create a button state to move to the closed list level. Once I select the record, it should be updated to close.
Issue in approval
Hi Team, I am sending two approval's parallel to request item by using the flow designer(Do the fallowing parallel). Now I approved one approval, automatically second one going to the no longer required how to fix this kind of issueAdvance thanks Tea...
Not able to access Published report
Hi Experts,I created a report and published it. Then I copied the published URL and tried to open it in the new browser. But I am unable to view the report and it is showing 'Access to this content denied based on report_view ACLs'.'.Basically this U...
QUS on Flow designer Do the fallowing parallel
Hi Team, I created on flow there I am using the Do the fallowing parallel logic by using this logic I am sending two ask for approval , here what is the problem one group approval automatically second one going to no longer required i need both gro...
Resolved! Add users to managers group if they manager of any other group, else remove them from managers group
Hello Community! I need some help with the Script, can you please help me with the requirement below I have managers group--contains 10 users.I want to check all users are currently managers of any group?.If yes retain them in managers group.else rem...
how to establish relationship between two ritms
Hello Community, I have two catalog items one is order mobile and other one is order laptop and my expectation is I want to tag laptop ritm to the mobile ritm parent field once laptop ritm is closed then mobile ritm state should be changed to work in...
"Default view" is not working in "Form Action"
Hi, Before "Xanadu" release when I was using "Washington DC" instance, where I created a Form Action button for all the tickets type where I select the View "Default View" and that button was available for all the tickets type like Incident, Problem,...
Updating the workflow for change request
Hi everyone,I have updated the workflow for the normal change request and published it. But for some reason the when I create a new change request the old flow is being triggered because I couldn't see my new updates I made to the workflow in the cha...
Best practices on reopening Service Request?
What is the best practices on reopening Service Request?Today in our org, we ask to reopen a new request if the old request is not fulfilled as per expectation but users are complaining that they have to again wait for a long time to fulfil get their...
How to edit $knowledge.do page? or Where I can find $knowledge.do page to make some customization?
I want to edit $knowledge.do page? or Where I can find $knowledge.do page to make some customization?Please reply its urgent.
In flow designer any ofparallel tasks closedincomplete it should closedincomplete ritm
There are two parallel tasks if firstone / second one any of the task get closed incomplete. then ritm should get closed incomplete . I have tried the below . but only for one task it is working fine for another one it is not closing ritm