Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Knowledge "Solves my issue" button metric?

Hello, Starting with Tokyo and now with Utah, we noticed that in the Service Portal there is a "Solves my issue" button above a knowledge article that displays to the end user within the dynamic search results during Incident creation.  What table re...

Resolved! Assigning termination task date to due date

I have a file form and in that form there is a termination date field on the form. So whenever state is moving from transmission to terminate some tasks are getting created based on conditions and in those tasks i have a due date field so whenever th...

gayatri38 by Giga Guru
  • 498 Views
  • 4 replies
  • 1 helpfuls

How can i call schedule job data in email script

Hi All,below is the script written in schedule job. var info = new GlideRecord('u_cam_account');info.addQuery('u_active', 'true');info.addQuery('u_cloud_provider', 'aws');info.query();while (info.next()) {    var cp = info.u_account_id;    var innerI...

Rama26 by Tera Contributor
  • 306 Views
  • 1 replies
  • 0 helpfuls

Where are icons for Service Catalog Items stored in SN?

That's pretty much the question - when looking at existing categories, especially Top-level ones that appear in our self-service portal with icons, I cannot see where these icons are stored. When I click on Icon, I am only presented with the option t...

arow by Kilo Explorer
  • 18934 Views
  • 12 replies
  • 20 helpfuls

Can we add a label in servicenow backend form?

Hi All, We have a requirement for which we have created a custom table.After creating a few checkboxes on the table, we now need to add a label above each one, exactly like we do with variables in catalog items.Annotations are not functioning because...

Resolved! Short Description of Request same as Cat Item name

Hi Experts,We have a requirement to update REQUEST short description same as Catalog Item name. I followed this Article but it updates both RITM and Request short description. We just want to update only REQUEST SD not RITM's. Can someone help me on ...

Community Alums by Community Alums  
  • 1484 Views
  • 6 replies
  • 1 helpfuls

Workflow stage is updates as Null

Hi people ,I have configured Request cancelled stage in workflow but whenever the task gets cancelled, the stage is changes as "null" in request summary page .Kindly share any inputs on this issueFYR  

Vengadesh_0-1716298885200.png
Vengadesh by Tera Guru
  • 358 Views
  • 1 replies
  • 0 helpfuls