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Cannot hide Application Service Group 'All'

Good morning, I am trying to prevent the Business Service Group 'All' from being displayed in the list of selectable services of the changes. However, despite configuring the field so that it does not show those services whose name is 'All', the serv...

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hectorbg95 by Tera Contributor
  • 429 Views
  • 4 replies
  • 0 helpfuls

Attach files to a record dynamically

Hi, How to attach external files to a record dynamically?while creating a record from service portal to ServiceNow table, is it possible to attach a file dynamically in service portal widget code and show it table when record is created. if yes, what...

Date field is not visible for the users

Hi, I have a strange issue, Cause in a record producer from "Case" table I have Variable as a "Date" type, and here is a problem, cause it's not visible for couple types of languages... Look (Croatian example): and that's how it look like for the res...

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DIVI1 by Tera Expert
  • 715 Views
  • 3 replies
  • 1 helpfuls

Resolved! Business Service vs Application Service vs Technical Service

Apologies as this may be way off the mark and if it is then any layman's help where my understanding has failed would be greatly appreciated.We're trying to build a CMDB and part of this is the classification of Services different services used withi...

Mike88 by Tera Contributor
  • 12522 Views
  • 3 replies
  • 9 helpfuls

Primary Support Group

If you have a user that is part of several groups, can you make one of the group the primary group.Example:User member of three groups - Networking, Firewall, SwitchesI want to make Firewall their primary group.

John H1 by Tera Guru
  • 415 Views
  • 1 replies
  • 0 helpfuls

Resolved! Populate SCTask Field from Variable Set Value

Hello,Need help setting a date/time variable (needed_by) value which is part of a variable set to auto populate SCTask "Due Date" field (due_date). I know I can achieve this from a workflow however, this variable is always going to be used as part of...

WP2 by Kilo Guru
  • 1370 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to hide variable using catalog client script

I have "computer" variable which is select box in that I have 3 options 1)None (which is coming from by selecting the include none check box) 2)laptop 3) desktop and I have "device" variable which is select box in that I have 4 options 1) lenovo 2) d...

zeerodger27 by Tera Contributor
  • 743 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to display Email Template variable from datetime to date?

I'm setting up an email template that has the following in the message - This task completion is due on: ${complete_by}  The problem is ${complete_by} comes out as a datetime reference.  How do I get it to only display the date? Current ValueThis tas...

rp1 by Tera Expert
  • 572 Views
  • 1 replies
  • 1 helpfuls

How to make character limit max 1000 in Multi Line text variable.

Hi All, I want to set character limit maximum 1000 on one Multi Line text variable. I have used max_length=1000 in variable attribute but it didn't worked. I have also used one client script found on community that also didn't worked. It is just show...

Brijmohan by Tera Contributor
  • 3086 Views
  • 8 replies
  • 2 helpfuls

Sample BA workbook needed

Hello all, Please who has a link to any sample ServiceNow Business Analyst Workbook or requirement documentation. I.e A sample workbook for Service catalog that contains, the form fields and variables, the UI design of the form, the workflows etc.

Labimzzzz by Tera Contributor
  • 323 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hint on catalog variables

Do we have anything similar to Hint functionality , for catalog variables . I already have some content in Help Text. So , wondering if there is anything similar to HINT.

Kumar38 by Kilo Sage
  • 1515 Views
  • 3 replies
  • 2 helpfuls