This customer has assigned an 'Ownership Group' for Blackout Schedules. The approvals at the 'Assess' stage are directed to the owners of any Blackout related conflicts. We create a CR, run the conflict checker, and there are conflicts against at lea...
I know there's already an OOB workflow for creating a standard change proposal. However, for best practice purposes, I've created a copy of the original workflow to make updates to the approval process. Does anyone know where to go to activate a new ...
Hello all, I am trying to find the approval process for this Record Producer. There are no workflows in this Record Producer, but still approvals are still going on. Thank you.
I am trying to exclude a notification. I set up a secondary approval notification for a specific item, but I can't seem to exclude items from the normal approval notification. I added the following: // Seems I should be able to put this logic in t...
Team,Using rest api explored I am posting a record in Incident form. After that I am running a business rule to update priority(updating impact and urgency) , assignment group fields etc.. But they are not updating. Please check below screenshots. Ki...
I can't seem to pass a variable from my UI action into a UI page despite following the syntax and examples. It always outputs to nothing. UI action: function processAssets() { var itemList = g_list.getChecked().toString(); if (itemList) { ...
REQUIREMENT: To create a "Change request" Related List that allows to relate one / multiple CR's on the Change Request form Thanks In Advance
I have requriement in add the watchlist catlog item variable in ritmFor example Caylog item variable isAdd user to the ritm filed- reference filedIf I selected one user in this filed after sumitting ritm in that ritm watchlist need to add that user n...
Is there an Assignment Rule log that I can use to determine which Assignment Rule set the Assignment Group on a Task?
Hi Team , How do I Setup a Connection to Azure to sync Secuity groups from Azure to ServiceNow?can someone please guide me ? Thanks for your help
Hi, I pasted this iframe code into the HTML of a knowledge base article.<iframe style="width: 100vw; height: 100vh;" allowFullscreen src="Google Chrome Web Browser"></iframe>Before updating the article, the embedded content displays in the article.I ...
Hi All,I need to skip the initial approvals when my change request submitted for request approval. It looks like I need to by pass the ''Change - Normal - Assess" flow to skip the initial approvals.how can I bypass this ''Change - Normal - Assess" fl...
Hi all,I need to have the Incident response and resolution SLA´s to restart whenever an incident is assigned to a different Assignment Group. What is the best way to achieve this? Aletrnatively (not the preferred option) is there a way to calculate b...
We are currently implementing ITSM. Our organisation has international partners that we consider vendors. I want to import them to core_company as vendors, but I am at a loss what's best practice to import our vendor contacts. We are currently not us...
Hello Community, I am facing error message on HR Case as "part of query on sc_req_item has been ignored because of insuffient access for 'queue_match' operation on sc_req_item.parent". Afer adding ITIL role error is removed but by providing this ro...
