HOw to get the Description field only editable by the user who create the incident

[User687957]

Dear all,

I have a use case where I need to get the desciption field of an incident only editable by the user who create the incident. This from the self service view

For that I have created a incident.description ACL rule where I have add a script as below in advance section:

answer = (current.getValue('sys_created_by') == gs.getUserName());

When I login to an other user who did not create the incident, the description field is still editable

Any idea ?

[Sachin_Nasa]

But As I checked it worked for me you can ping me in Linkedin so that will resolve through a call if possible.

[User687957]

could you paste me screen shot of your configuration

[Ankur Bawiskar]

@User687957 

user who raise incident would be end user and interact via portal only and see the status of INC via portal

they won't come to native and this requirement doesn't look like a valid business use-case

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[User687957]

Hello @Ankur Bawiskar , I am sorry to say that I am fully free to create an incident directly from the backend if I want , and this is from where I am testing this

regards

[Ankur Bawiskar]

@User687957 

my thoghts

-> End users typically don't create incidents from the Native UI.

-> They usually use the Service Portal (SP), Employee Center (ESC), or Virtual Agent. Native UI and Workspace are primarily intended for agents.

-> In my experience, I haven't seen this requirement from any customer implementations.

-> However, if you do need this requirement, a field-level Write ACL would be the appropriate approach.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏