How to get the value from RITM table insted of TASK table using email script.
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04-01-2024 10:13 AM
I have a existing email Script where i need to get the value of "Description" and "Requested for" field from RITM table for that purpose i have written a script.
above underline code i have used for fetch the Description and req_for field but it is not working.it fetch the data from sc_task table but i need it from RITM table
can any one help me on this.
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04-01-2024 09:59 PM
Hi @Sudhansu12
just update your script as per the requirement
if (current.getTableName() == "sysapproval_approver") {
// In case current record is an Approval record
var grCurrent = new GlideRecord(current.source_table);
if (grCurrent.get(current.document_id)) {
if (grCurrent.getTableName() == 'sc_req_item') {
ritm = grCurrent;
} else if (grCurrent.hasField('request_item')) { // For example, if it’s a task associated with a RITM
ritm = new GlideRecord('sc_req_item');
ritm.get(grCurrent.request_item);
}
}
} else if (current.getTableName() == “sc_task”) {
// For tasks directly linked to RITMs
ritm = new GlideRecord(‘sc_req_item’);
ritm.get(current.parent); // Assuming ‘parent’ field links to RITM
} else if (current.getTableName() == “sc_req_item”) {
// If current record is an RITM already
ritm = current;
}
if (ritm && ritm.isValidRecord()) {
// Retrieve and store the description from the RITM record
descriptionText = ritm.getValue(‘description’);
// Retrieve the requested for user’s display name
requestedForName = ritm.requested_for.getDisplayValue();
}
// Construct the message to be returned
var finalMessage = "Description: " + descriptionText + "\nRequested For: " + requestedForName;
return finalMessage;
})();
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Deepak Sharma