How to hide a catalog item, but still available in Order Guide

Joe Taylor
Giga Guru

I would like to hide some catalog items from the service portal, but still have them available if an Order Guide is used.

Is this possible?

1 ACCEPTED SOLUTION

PratyushaBodepu
Mega Guru

You can try and the 'set Visible elsewhere' check box on the catalog item form to false. You will find it in the Catalog Item form, if not edit it using the list view of the table.

Regards, 

Pratyusha

View solution in original post

13 REPLIES 13

Michael Fry1
Kilo Patron

There should be a field on catalog item, may not be on the form, called Hide on Service Portal. Just set that to true.

This answer does indeed hide the catalog item, but it doesn't show up in the order guide either.

RaghavSh
Kilo Patron

"Hide on Service Portal" can cause issues while submitting order guide through portal.

I think the best would be to remove the category of that catalog item


Raghav
MVP 2023

Simply leaving the category blank was very easy and did the trick.

It doesn't show up anwhere, but is still available in the Order Guide.

Thank you Raghav for the suggestion!