How to hide a dropdown button Option on SOW?

SpartanW · ‎07-23-2025

Hello All,

I want to hide a 'Create change request' button on the service operation workspace for the incident record.

I did try to deactivate using UI Action but did not work.

Please see attached picture.

Thanks.

Dr Atul G- LNG · ‎07-23-2025

Hi @SpartanW

Did you try logging out and logging back in, and then running cache.do?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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