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Collaborate option is not giving start a teams chat in service operation workspace

srikanthmee
Kilo Sage

Hello community experts 

I'm trying to configure major incident management from the scratch where I am trying to configure collaborate to create teams chat and conference call I am not seeing that option (although when I impersonated as major_inc_manager)when I click the collaborate button. I have teams integration already set up in the instance. Can anyone help me here.

srikanthmee_0-1785772616066.png

 

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