How to hide additional Comments on sc_req_item and sc_request ticket for ITIL users on Service Portal?
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04-01-2020 10:06 AM
I want to hide additional comments field on Service portal for ITIL users once the record is closed or inactive,. I want to hide additional comments on sc_req_item, sc_request. I tried with ACLs several ways. But no luck. Can anyone assist me on this
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04-01-2020 10:16 AM
Hello,
Can you please share what you've tried?
Thanks
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04-01-2020 11:09 AM
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04-01-2020 07:42 PM
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04-01-2020 11:33 PM
I have tried modifying another Write ACL,by inactivating the previous one but still it is not working