How to hide additional Comments on sc_req_item and sc_request ticket for ITIL users on Service Portal?

madhuri15
Tera Contributor

‎04-01-2020 10:06 AM

I want to hide additional comments field on Service portal for ITIL users once the record is closed or inactive,. I want to hide additional comments on sc_req_item, sc_request. I tried with ACLs several ways. But no luck. Can anyone assist me on this

 

Labels:
0 Helpfuls
  • 1,554 Views
10 REPLIES 10

syed_but_not
Tera Expert
In response to MWright1

‎02-02-2024 02:54 PM

Hi, were you able to solve this?

0 Helpfuls