How to hide choice field on incident form? for example: If I have added phone as an choice on incident form and I don't want the users to view that phone choice what to do?

[bhavya kommare1]

How to hide choice field on incident form? for example: If I have added phone as an choice on incident form and I don't want the users to view that phone choice what to do?

[Musab Rasheed]

Hello,

If you want to hide Phone for everyone , either you can make that choice and inactive true or you can remove from choice list by going to 'Configure choices' for that field.

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Regards

[bhavya kommare1]

I don't want to make it inactive. I just want to hide it on incident form.

[Musab Rasheed]

@bhavya kommareddy , Write onload client script like below and choice will be available only for Admin, you can tweak accordingly

function onLoad() {
   //Type appropriate comment here, and begin script below
	if(!g_user.hasRoleExactly('admin'))
		{
	g_form.removeOption('contact_type', 'phone');
		}
   
}

Also, if you want to hide it for all then simply go to 'Configure choices' and remove accordingly simple ?

Please hit like and mark my response as correct if that helps

Regards

[Naga Ravindra R]

Hello Bhavya,

You can use the following method:

GlideForm - removeOption(String fieldName, String choiceValue)

g_form.removeOption('choice name', choice value);

Please also check here if you have any questions:

https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev_portal/API_reference/GlideForm/concept/c_GlideFormAPI.html#r_GlideFormRemoveOption_String_String

Please mark as correct/helpful if it helps 🙂

Also, Please be more specific from next time when you are asking a community question.

How to hide choice field on incident form? for example: If I have added phone as an choice on incident form and I don't want the users to view that phone choice what to do?

At one stage, you mentioned to hide choice field after you added to hide phone as a choice. It's confusing.

Thanks!