Pop up Message to all logged in service desk users after P1 raised

[Matt25]

Hi,

How can I get a business rule message sim to show to all logged in users in the service desk group.

It shows ok for myself as I created the incident, but i would like it to show to all the service desk users that are currently logged in no matter what screen they are working on, problem\change\tasks...

Any Suggestions

Thanks

Matt

[Ankur Bawiskar]

Hi,

On which screen you want the message to be shown?

What's your current script?

regards
Ankur

[Matt25]

Hi Ankur, thanks for your reply,

I want the message to show on any screen they are on just as long as they are part of the servicedesk group, I don't have a script yet, was using the normal business rule with a message,

Thanks

Matt

[Harshad Wagh]

you can utilize the Broadcast messages feature for this.

Send message to logged on users

Thanks

Harshad

[Matt25 · Accepted solution]

Hi Harshad,

I used this link you sent and its worked ok,

Thanks for your assistance

Matt