how to hide helptext only from RITM not from employee center portal

VinushaN0004809
Tera Contributor

how to hide helptext only from RITM variables not from employee center portal

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@VinushaN0004809 

if you are saying you want help text to be shown only on portal while submitting catalog form and not on RITM then it's not possible to show/hide it dynamically

You can use DOM manipulation but DOM is not recommended practice

You can uncheck "Always Expanded" checkbox so that end users can expand and see the help text if they want

55.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@VinushaN0004809 

if you are saying you want help text to be shown only on portal while submitting catalog form and not on RITM then it's not possible to show/hide it dynamically

You can use DOM manipulation but DOM is not recommended practice

You can uncheck "Always Expanded" checkbox so that end users can expand and see the help text if they want

55.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

VinushaN0004809
Tera Contributor

Thankyou