How to hide OOB dashboards from Platform Analytics

SNOW_22
Tera Contributor

Hi Everybody,

 

In Platform Analytics, I see some out-of-the-box dashboards that I don’t want users to see.
When I check the table pa_dashboard.list, I can open the dashboard records. However, in some of the record forms I can see this message appearing as this item is read only based on protection policy.

SNOW_22_0-1757417960567.png

 

 What is the best way to hide or disable these OOB dashboards so they don’t appear to users?

 

Thanks in advance!

4 REPLIES 4

M Iftikhar
Kilo Sage

Hi @SNOW_22,

 

You can control visibility by removing the roles and groups that have access to the dashboard. To do this, open the dashboard record as an admin and change who it is shared with. By default, many OOB dashboards are shared with broad roles like "ITIL" and Asset groups. You can remove these general roles and share the dashboard with your specific group or  role that is not assigned to regular users. This will hide the dashboard from their view without requiring any modification to the read-only record itself.

 

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

Bhuvan
Kilo Patron

@SNOW_22 

 

Go to dashboard and check audiences, remove users/groups/roles from specific dashboard

Bhuvan_0-1757490840828.png

Another easy way is to go par_dashboard_permission table and remove the view/edit permissions for specific dashboards or set Share = 'false' 

Bhuvan_1-1757491113414.png

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

Ankur Bawiskar
Tera Patron
Tera Patron

@SNOW_22 

best way is check the dashboard sharing permissions, roles etc

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @SNOW_22 

I doubt you can make any changes to the out-of-the-box (OOTB) dashboard, as these are usually protected. It's better to educate the users and leave it as-is. Some users might just need the default functionality that comes with the OOTB setup.

You could try removing sharing permissions, but speaking as a consultant, I’d recommend keeping the dashboard as it is and focusing on user education instead.

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