Microsoft Teams integration - Modify Card notification

[Neil_Carlo24]

Hello

I have a requirement to edit the card notification under approval notification im new on teams integration what possible steps to modify the card notification on teams chat. Please check the image for reference.

[M Iftikhar]

Hi @Neil_Carlo24 ,

The approval card sent to Microsoft Teams is generated by the MSTeamsNotificationBuilderUtil script include. To customize it, you’ll need to locate this utility (under System Web Services > Scripted REST APIs), find the function that builds the approval card (like buildApprovalCard), and modify the card’s JSON to change the content or layout.

Tip: Don’t edit the out-of-the-box utility directly—make a copy and update your API to use the copy.

For more guidance, check these resources:

• Customizing approval notifications – ServiceNow Docs

• How to update Teams notification – Developer Article

• Integrating ServiceNow with Teams via Power Automate

• ServiceNow Community Discussion on Card Notifications

Thanks & Regards,
Muhammad Iftikhar

If this helped, please mark it as the accepted solution so others can benefit too.

[Narayana RC]

Hello @Neil_Carlo24 ,

Please go through the following community threads, which may assist you in updating the card notification

https://www.servicenow.com/community/developer-articles/servicenow-solution-overview-how-to-update-t...

https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-add-additional-fields-to-approva...

Regards,

Siva