How to hide OOB RITM under request for catalog item

[mania]

Hi,

I have a catalog item once i submit a ticket from the portal it should created a request under request once approval is approved then create RITM under request for one particular catalog item.

For this i have created flow designer and it is working but It is showing OOB RITM but I want to hide OOB RITM.

Can anyone please help on this, IT will be usefull.

Thanks!

[Kieran Anson]

Can you share the logic you have built? It sounds like you're potentially going against the design of request management. But it could just be a terminology alignment issue...

[Arafath]

Hi, You can hide the default RITM by updating the RITM record's Request field as empty. So that the default RITM wont show up under the parent request. Place this step before the custom RITM you'll be creating. But issues will arise in prod that many RITM's will be left parentless and no one to monitor them so its better to delete them.

(Or) 

You can permanently delete the RITM record from the system using Delete Record action in the flow. 

If you have any queries in above pls let me know. If this did help, plz mark helpful and accept the solution so it can benefit others as well.

Regards,

Arafath