how to hide the button

msc
Tera Contributor

hi 

ihave a requirement that, we need to hide the close task button  and close complete option in state field on change task when rfc record is created  on change request and change task short description contains System Test & Validation.

below  are the code i wrote  but here close task button some times is not hiding please give me your suggestion or can we take sysyid of the close task 

find_real_file.png

find_real_file.png

 

1 ACCEPTED SOLUTION

shloke04
Kilo Patron

Hi @msc 

Please find the steps you need to follow to achieve your requirement:

1) Create a Script Include and use the script as below:

var uiActionVisibility = Class.create();
uiActionVisibility.prototype = {
    initialize: function() {
    },
	
	buttonDisplay : function(changeID){
		var gr = new GlideRecord('u_charm_rfcs');
		gr.addQuery('FieldName',changeID); // Replace 'FieldName' witht he field which is present on your Charm Rfcs table which will be a Reference field and connecting to Change record
		gr.query();
		if(gr.next()){
			return false;
		}else{
			return true;
		}
	},

    type: 'uiActionVisibility'
};

Now Close task button present on Change Task you need to add the below line to your existing Script with an AND condition and pass the Change Request ID as shown below:

current.state < 3 && current.approval != 'requested' && !current.change_request.on_hold && new uiActionVisibility().buttonDisplay(current.change_request)

Let me know how you go with this:

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

19 REPLIES 19

Hi ankur,

Ui action condition :

current.state < 3&& current.approval != 'requested'  && current.state != -5 && new checkcharmrfc().charmexists(current.change_request) && current.short_description.toString().indexOf('System Test & Validation')>-1)

the above condition can we put 

new checkcharmrfc().charmexists(current.change_request)

instead of the above 

can we put this one 

!new checkcharmrfc().charmexists(current.change_request)

Should be fine

I just shared logic; add as per your requirement

current.state < 3&& current.approval != 'requested'  && current.state != -5 && !(new checkcharmrfc().charmexists(current.change_request)) && current.short_description.toString().indexOf('System Test & Validation')>-1)

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Not working

please try to debug the condition one by one

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

dmathur09
Kilo Sage
Kilo Sage

Hi,

It is recommended to use the condition field in the UI action for hiding. You can put your conditions in a script include and can call the script include in the condition field of the UI action.

 

Thanks

Deepankar Mathur