We've been using the PagerDuty Incident Integration with Geneva & Helsinki for a while now and it works fairly well, however there is one big issue that we haven't been able to overcome. In ServiceNow, we allow the ability to Re-Open an Incident if i...
Hi, I have a requirement to particular create groups for each CI class and give access to only those groups to be able to read, edit and delete their respective CI Class CIs and not the others. For example: If there's a CI class 'Sharepoint' - a grou...
Hi, Could someone please explain the difference between Status (install_status) vs Operational Status (operational_status), possibly with some examples and when to use which Status? Thanks - Pa
Hi all, We are running Istanbul and it looks like we have a hard limit of 10,000 rows for Excel. I found a setting in the ServiceNow console under System Properties --> Import Export with a Save button but I cannot change anything even with a privi...
Hello , Recently one of our CAB member posed this question, when user creates a change request they put in planned start date and planned end date. So if the user is in a different timezone than that of the system default time zone, then the schedu...
Hi, I need to change the display in the service portal from 'X days ago' to the actual date time stamp. This is populated in quite a few OOB widgets and i know i need to clone them and edit the HTML just not sure what too. Thanks
Hello, My Walk Up Experience "Online Checkin" page is redirecting to a location without selecting it . It looks like the location has been set to default but I couldn't find any setting or configuration for that. Thank you, Pankaj Bisht
Hi All, I am using the custom widget in portal, which is displaying the normal variables on it. Now I want to display the Multi row variables in the same widget. I am having the catalog, where we are using multi row variable. Is there ...
How to limit the total number of attachments on a form like incident i.e., For Example the maximum number of attachments a user can upload should be 5 and not more than that.
Dear All, I've been requested to customize all notification emails that send to the users (all type of emails in including approval and assignment, and other tasks) to a more user friendly and good looking emails that have images and more organized t...
Hi All, Is there any possible to change the text color of the widget's title if there please help me with this requirement i need to change the text color from white to black. Thanks & Regards, Lavanya
Hi there, I am looking to pull a Variable Set into the Short Description of an SCTASK. I am able to bring variables in, however I have checkbox selections which were created in a variable set. They are set to "when one is selected, the other optio...
I want to give read write access to cmdb_ci_computer table to specific assignment groups which are having ITIL role. Already CMDB access is available for all ITIL users, but when I try to open particular class records it is not showing any records. S...
My company in trying to improve the intake form for reporting incidents. Does anyone know of any decision tree best practices, frameworks, or standards for something like this.
Hi Experts, I have a requirement, to create a report on incident table that will show only the incidents created by the users belong to logged in user's department. I have created a report on incident table with just the filter condition Active=tr...