I have a form (Category Item) with a field named Requested For. This field is a reference to the sys_user table. How do I include the sys_user's email address in the view of the dropdown of this field?Thanks,AJ
Hi, I have a requirement to create Catalog tasks based on certain conditions using Flow designer. For example if a RITM has 5 tasks. Tasks gets created based on the location field(maintained in the custom table). Initially we have to create 1st task....
Hi All, below is the script that i written on scripted rest api. but its not working when i send data like https://google.com/gtre can any one help me on this (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var obj = {}...
In a variable (reference to the cost center table), I'm looking to set the default value to the cost center of the user in the Requested for variable. How do I do this? This is what I have currently, but it's not working.
Hi All, My requirement is to create one notification for 2 different catalogs and notification should contain variable of particular catalog item.For example i have 2 catalogs: Catalog 1(Server Request ) have fields "Server 1,Server 2 and Server 3" C...
Hi, Our AD LDAP sync is working fine with standard attributes, however now we would like to import one extension attribute (extensionAttribute15) value into the user table. I have mentioned the attribute value in the LDAP server configuration, howeve...
I am creating a outage in cmdb_ci_outage table. but the outage is not showing up in Service Portal as expected Is there any place I need to make changes so that outage shows up in service portal please suggest
Does anyone have a business rule I can use as an example to convert the duration between 2 dates to minutes?We currently have 2 date fields (dd/mm/yyyy hh:mm:ss)u_outage_startu_outage_endLooking to get this converted to minutes in field u_reported_do...
For both Incidents and Requests... When filtering from the list view for Incidents with no Assignment Group assigned, I get different results depending on how I filter. For example, when I create a filter condition in the breadcrumbs for [Assignment ...
Hi Team, I want to create a Request ITEM but there should not be any order or submit or request button available on display? We just want to suggest users buy themself that ITEM. but the request method is three drop-down options available. How can ...
Hello all, I was wondering if anyone here would have some guidance on an issue I'm trying to sort out, and might be somewhat confused. For my organization, we're working on a project to manage our inventory tracking within our current ITSM suite. How...
When using Flow Designer, the REQ Number is not populating in the RITM even though I have it in the fields. I also tried to populate the REQ Number & RITM Number in the SCTASK. I don't see anything in the Business Rules that may be causing this eithe...
I wish to open knowledge article in modal window( popup) upon click of an image on a widget , i am using 'Knowledge Article Content' cloned version of this widget to view the article content. I am using spModal to achieve this but a blank modal windo...
The client wants the Emergency change policy edited so that no approvals are required if the Planned End date is before Today. So I changed the Decision record on the OOB emergency change policy so that in addition to the change request being in a st...
Hi All, I have following requirement to send the remainder notification. Scenario: Service Requests which have Approval workflow defined needs to be approved within 2 weeks (14 Calendar days) of creation. If the request is not approved within 2 ...
