Resolved! In default SLA, when and how many notifications are sent?
In OOB behavior, when does SLA notifications sent?
Forum Posts
How to include hyperlink in checkbox variable label on serviceportal
How to include a hyperlink with a checkbox variable label on the service portal.
Resolved! Dear now developers, I'm facing "User authentication error" for the Integration User ID "IOSBUILDTEAM" while creating SNOW tickets via API Calls.
Hello, we are trying to create ServiceNow tickets through API calls. When trying to create the ticket we are getting the following error. { "error": { "message": "User Not Authenticated", "detail": "Required to provide Auth information" }, "status": ...
Resolved! Practices - BUSINESS SERVICE CATALOGUE
Hi all, I am tasked to design a BUSINESS SERVICE CATALOGUE for our organization and I find it very challenging because the foundation for BSC currently doesn't exist at all and I got stuck from where I should start. What we have now is TSC (technica...
Resolved! I cannot see Knowledge articles been suggested when creating an Incident in the Service Portal. How can I make the suggestions visible?
When I create an incident in the Service Portal .I want the system to suggest Knowledge articles when typing the Subject.How can I do that?
Walkup interactions are being auto assigned to walkup user
Walkup interactions are being auto assigned to walkup user and made in progress. It is also auto closing interactions after some time. How can I make sure it is not auto assigned or only assigned to the group that has the support users?
Resolved! I’ve 1000 records to import in the system. I’ve used the number field as coalesce and my system has 100 records. Now I want to update the existing record without importing other records from the list. How can I achieve this?
I’ve 1000 records to import in the system. I’ve used the number field as coalesce and my system has 100 records. Now I want to update the existing record without importing other records from the list. How can I achieve this? I tried one script, but...
Catalog item variable is invisible in Service Portal
Hi All, I have a form where Name is the variable and it is visible in legacy form. But in service portal it is shown under require information as mandatory field but not visible to users to enter the data. Visible on guides is set to true and no UI ...
How to add more tabs to the Header in the Service Portal
I want to add case and notifications to the Header of the Service Portal
Resolved! Looking for real-time benefits and use cases of Predictive Intelligence
Hi All, We are looking to implement Predictive intelligence(PI). Wanted to know how you are utilizing this today, like - For which tables are you using this (only for INC or others?) - Which fields are you populating with PI (like Assignment group or...
I do not want to see Dashboards in the Landing Page OR as soon as I login.
Hi, In San Diego, we have new UI/Next Experience after we enable this "glide.ui.polaris.experience" System Property. But as soon as I login, I see Dashboard. Which I do not want. https://www.youtube.com/watch?v=oXDF6GAtAIg - In this video I see a lan...
ServiceNow Ebonding Spoke
Hi, Can we create Problem and Change records also in another Instance using Ebonding Spoke Or is it only Incident creation? Can anyone clarify it please.
Oracle database servicenow integration
1. What are the different ways we can achieve Servicenow to Oracle Database integration (mainly run specific queries) ? 2. What are the best practices recommendations for the same.
Resolved! How to use Substring method in Inbound Action
Hi Team, I have to use Substring function to extract order number from subject of incoming email in Inbound action of type "Record". When to run of type "Reply". Below is the scrip I wrote to extract order number: email var sub=email.subject.toString...
Any definitions for each of the statuses in the phases of a service/service offering
Hi all, Can anyone point to definitions of each of the statuses within each of the phases of a service/service offering? For example, Pipeline has a number of statuses, and so does Catalog, but I can't find any definitions for each of these statuses,...
