Hi All, I have a requirement to store the data in this Cost Center table so, wanted to know the purpose of this Cost center records in the (cmn_cost_center) table? @Ankur Bawiskar Any idea on this Cost center records purpose and where we are going to...
Hi, I have no understanding at all in ATF on how can I prove that the following fields are available in list view of a table. Number, Opened, Short Description, Caller, Affected User. As an ITIL user, I should be able to edit only Short Description Y...
I have set the property to TRACE still it doesn't load the flow and keeps showing the message - Flow reports not available. Check system property com.snc.process_flow.reporting.levelOpen Context Record PFA images for details.
Hi I have a requirement : I need to Auto create incident task when the Major incident feild is Checked and incident state is changed to resolved. For this i have created one business rule conditions : AFTER - Update Major incident is true state c...
I am in need of a way to allow our users to provide a name for their cart when they are checking out. Currently when the 'My Requests' list is viewed it is impossible to determine the details of the request by looking at the list alone. Each item nee...
Reference Icons on Service Portal forms are taking default view.I removed related list from Service Portal and Self service view.Then also forms have Related links.
We have a button in service portal, onclick of which we want live agent chat to open in the VA popup. FYI, We are using advanced work assignment. Ant suggested approach for this will be really helpful.
Hi All - We have a change in requirement where we want to mask 16 digit credit card information in inbound email body but not 20 digit numbers as they are not credit card. I've below script that works perfectly but it masks any number over 12 digits ...
I want to enable incident auto resolution virtual agent But getting error while saving it. Please let know how to enable this.
I have one notification for RITM's In that i need to add line break after every comma for description. Below is the script include part. Please suggest. default_sc_req_item_rows: function() { this.row('Number', '${number}'); this.row('Short descrip...
In Standard change proposal we have a category field which has 2 values 1. Automated Change 2. NZ Automated Change, How to set the value if the user location is global it should set Automated change and if the user location is NZ then the value shoul...
Hey all, i need some asssistance creating a script to update model categories on some hardware models that have the incorrect model categories captured. Issue i am tryiing to resolve is most of our EUC devices have been captured as both Computer a...
Now, in the My Requests Widget on the Service Portal, only the incidents I created are displayed.How can I view incidents created by others and assigned to me?
My client asked for this field (Interaction.queue) to show in Active Chat list in agent workspace. I added it to the columns. But then they are complaining that they are always empty. I checked all Interaction records and the Queue field are all empt...
Hi All, below is my requirement. based on operation i need to display info message like below 1) test1 2) test2 using add info message (i need to use single info message). Is it possible to get?
