Hello All, I want to modify change management OOB flow in Rome version. There are two flows with respect to Normal Change Change Request - Normal Change Request - Normal change tasks : Once state changes to implement this flow creates two tasks. I d...
HI,I'm trying to load the Data using Transform map on alm_hardware table, while loading i'm getting the below error. "Operation against file 'alm_hardware' was aborted by Business Rule 'Create CI on insert^67dddcb01b4201108c5087b1f54bcb3e'. Business ...
Hello, I am looking for a solution to have the user tagged as a VIP user based on position title in the MAC form without creating an additional task for an admin to mark as VIP manually. We want to ensure that through the request fulfillment process,...
Hi I have requirement, When the ITIL license limit exeeds, i need to trigger notification to specific user. Can any one help me, please provide notification conditions. Eg: ITIL aggreed license for my instance is 70 users, If ITIL users more then ...
I'm trying to create a report that is based on the variables in a RITM. I can add the variables to the columns for the report fine, however I'm trying to apply filters to only show results with specific variable information. Unfortunately, because t...
I have an custom action in that I have used 'Look up records' and getting set of records which is 'Record' type. I am trying to extract field value for further processing out of that variable that is returned from Look up records step. outputs.addit...
Hi All, I am using UpdateMultiple() method in UI action for bulk updation(10 to 15 k records) and this method is taking near about 5 min to update all the records, but this updation process is running in background(Async) and this UpdateMultiple() m...
Hi All, I have written business rule on ritm and sc task table 1) if user try to close ritm , it shouldn't close and get error message and revert back to pervious state. Its working fine Businees rule: Table Sc_req_item Before Update BR condition ...
How to provide interactive filter based on assigned to user.
Hi All, I have cloned sc order guide widget for my portal in scoped application ,I am getting 'Cannot find function getGuide in object' error. Is there any other alternatives for getGuide in scoped application ? Thanks in Advance!
Hello Community Leaders, We have one List collector variable which is refering to cmdb_ci table to select multiple ci's in one of catalog item. when user select CI's and submit, The change record should be created & also "task_cmdb_ci_service" sho...
In a order guide we have mapped some catalog item. On submit of the request it will create Parent and Child RITM. We have created a Business Rule(Auto closure of Req) which will trigger on Requested Item (sc_req_item) table(after insert ,Update) This...
Hi, I have to create a widget like below figure. I wanna create an input text field and button beside in service portal. I have coded like below and the result is not like expected <form> <div class="panel panel-default"> <div class="panel-body...
Hi Team, I have created one widget and wanna keep in one of the existing page at particular point. like below tick mark
Variable set is created, and the same variable set is using for many catalog items. Now the stakeholder asked to do some modifications like adding choice and depends on that choice the another variable should populate. Here request type is the varia...
