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Solution - Communication/Data Circuits in CMDb

Our Network and Telephony teams wanted a way to manage their circuits in the CMDB and be able to use them for things like Incident/Problem/Change Management.  The existing circuit table in CMDB is for power circuits (contains fields like phase, max a...

cyked by Mega Guru
  • 8920 Views
  • 10 replies
  • 7 helpfuls

Resolved! API to get SCTASK variables

Hi, I have a requirement to get SCTASK catalog variables. Can this be achieved?  

Hari1 by Mega Sage
  • 4524 Views
  • 7 replies
  • 1 helpfuls

Resolved! Glide list data type

 I need to print the latitude and longitude of list type reference field. Kindly help on the script. var list = gr.u_impacted_locations.toString(); var array = list.split(","); for (var i=0; i < array.length; i++) { var location = array[i]; gs.log(l...

How to decode the base64 content of attached pdf file in record?

Hello Experts,Need suggestion on how to decode the base64 content of the attached pdf file in the record. Here is the situation, in the scoped application we're working on integration where we need to attach the pdf file to the incident by decoding t...

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Amit Rao by Tera Expert
  • 4479 Views
  • 4 replies
  • 0 helpfuls

Resolved! Flow Designer Error: Value of field record is not a GlideRecord

Hello, I'm currently configuring a Flow Designer for onboardning new employees, and the purpose of this Flow is to look up groups which are standard groups for a specific role on sys_user_group. The Flow shall then put the new employee (user) into ea...

AdrianHolm by Tera Guru
  • 4293 Views
  • 9 replies
  • 0 helpfuls

All records from table not showing on reference field

I have a reference field on a catalog item that is referencing a table with 18,000 records.  User are reporting that all records are not appearing.  Is there a cut off to the amount of records that will appear?  If so is there a system property that ...

Ear19 by Giga Expert
  • 1920 Views
  • 2 replies
  • 0 helpfuls

How to change font family in Mail Script?

Hi Community, I'm using the reply, reply all and forward functions in record activity by adding the glide.ui16.emailStreamResponseActions to system properties. I noticed the time stamp "On 19/02/2020 11:15:48 GMT, 'XYZ' wrote:" is defaulting to font ...

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How to give "read only" access to a table using a role?

Hello - I am trying to create an ACL (read) and associate it with a custom role I created, however, I am not able to achieve the desired results (which is that the role, when granted to a user, makes a table read only for that user). The table is cus...

Community Alums by Community Alums  
  • 5972 Views
  • 3 replies
  • 3 helpfuls

Report output including Variable Set variables

The ServiceNow wiki offers the information needed to learn how to create a report —Outputting RITM variables (that are not in Variable Sets)Filtering, Grouping By and Stacking by Variables, including variables that are in Variable Setshttps://wiki.se...

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Lisa Moose by Kilo Contributor
  • 7851 Views
  • 15 replies
  • 2 helpfuls