How to disable service Portal top menu options?
Hello, Does anyone know how to disable the service Portal top menu options? TThank you for support Regards
Forum Posts
Resolved! Variable attribute for List Collector Variable
Hi All, I have a list collector variable referencing to the user table. I just need my end user to search the users with the help of userId(user_name) instead of name. What attribute i need to use? I have tried glide_list,ref_auto_completer=AJAXTabl...
Resolved! When do we get Communicate workaround option in Problem Management?
Hi, Can anyone let me know when and under what circumstances we get Communicate Workaround option in Problem Management? Regards Suman P.
Resolved! Journal Entry value shows up without blank lines/paragraphs
Hi there,I'm using email script, (a part) shown here below, to print the last given "Additional Comment" within a Incident, in an system notification (email). template.print('<p><span style="color: #ffffff; font-family: trebuchet ms, geneva; font-siz...
Resolved! Microsoft Azure Federated Single Sign-on Certificate renewal
It looks as though the SAML SSO Certificate in one of our instances is about to expire. Can someone confirm if the Azure ServiceNow Enterprise application SSO supports automatic certificate rollover as stated in the renewal section of Manage federati...
What is console.log() in servicenow
Hi, How to use console.log() in ServiceNow and how to check? Thanks and Regards, RamaRao
Resolved! virtual agent not available. Please help how to resolve this issue
virtual agent not available. Please help how to resolve this issue
Resolved! Set default Watch list in the Catalog Item
Hi, I have catalog item, where I need to sent send notification based on the selected request type Lets say if the request type - New/ change if new Watch list - A & B If Change Watch list - C & D This watch list field needs to be hidden for End user...
Resolved! Performance Analytics - Reporting on sys_history_set
I am new to Performance Analytics and I am hoping to satisfy the following requirement: When members of a certain team (or teams) update a record, I want it to be counted in a report. I created an indicator on the sys_history_set table as follows: ...
Resolved! convert array to a pipe delimited string
Hello everyone, I have a list collector on a catalog item. When the item is submitted the Values of the field on the RITM/SCTASK appear as "a, b, c". I've been asked to convert this format to "a | b | c". so basically the ask here is to remove the co...
Approval for Change Request
Hi All, We have two levels of approval for Normal Change request. The first level of approval will got the selected assigned group members. We have created a field for second level of approval and the user can manually select the user and it will tri...
Write operation against 'sys_attachment' from scope 'x_demo_test' has been refused due to the table's cross-scope access policy
Write operation against 'sys_attachment' from scope 'x_demo_test' has been refused due to the table's cross-scope access policy While adding attachment am getting below error Thanks in advance.
Resolved! Why does my UI action work for admin, but not for itil user?
Hello Community, I have this UI action that appears on the change task form and when clicked, it shall change the phase to Quality Approval. Now, this works, when an 'admin' user clicks on it, but it doesn't work for an 'itil' user and I don't unders...
Resolved! Display the parent incident number on the child incident with hyperlink to the parent incident
Hi All, I have a scenario where when there are child incidents associated with a parent incident.When teh child incident is opened,a message should be displayed "There is a parent incident INCXXX" Incident number should be a hyperlink and onclick it ...
Resolved! How do I create a Problem Record whenever a P1 incident is created? I would like to copy fields from Incident to Problem Record.
I would like to copy below fields from Incident Record Short DescriptionDescriptionAssignment groupConfiguration ItemCategoryPriorityImpact Urgency Please help
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| 29 | |
| 18 | |
| 17 | |
| 10 | |
| 8 |
