How to identify the list of changes created from a specific standard change template?

Santosh Seethar
Kilo Explorer

We have a bunch of approved STD templates. How is it possible to get a list of changes which were created using a template in specific. My permission levels are just an ITIL user, so is it even feasible?

1 ACCEPTED SOLUTION

Musab Rasheed
Tera Sage
Tera Sage

Hello Santosh,

Kindly access below link to see the list, Basically you can use field 'Standard Change Template version' to filter out such records, Mark my answer as correct if that helps.

https://yourinstance/change_request_list.do?sysparm_query=type%3Dstandard%5Estd_change_producer_versionISNOTEMPTY&sysparm_first_row=1&sysparm_view=

find_real_file.png

Please hit like and mark my response as correct if that helps
Regards,
Musab

View solution in original post

3 REPLIES 3

Musab Rasheed
Tera Sage
Tera Sage

Hello Santosh,

You can get that using 'Template' field, I believe ITIL user can see 'Template' field on Change list. Mark my answer as correct if that helps.

Please hit like and mark my response as correct if that helps
Regards,
Musab

Musab Rasheed
Tera Sage
Tera Sage

Hello Santosh,

Kindly access below link to see the list, Basically you can use field 'Standard Change Template version' to filter out such records, Mark my answer as correct if that helps.

https://yourinstance/change_request_list.do?sysparm_query=type%3Dstandard%5Estd_change_producer_versionISNOTEMPTY&sysparm_first_row=1&sysparm_view=

find_real_file.png

Please hit like and mark my response as correct if that helps
Regards,
Musab

thanks a bunch for the quick response. Saved me a lot of time.