Resolved! difference between getTableName and class name
Hi I am looking for the difference between getTableName() and sys_class_name any approach with practical implementation is appreciated. Thanks in Advance Amey
Forum Posts
F5 Load Balancer Virtual IPs - where to add or build relationships in CMDB
Good Afternoon! We are not Discovering our F5-Big IP Load Balancers. I need to add/track the virtual IPs configured on the F5 (by dns name & IP) and I am not sure how to do that. I checked the related lists and nothing seems to fit. I read the Se...
Is there a way to create dependency of question with multiple questions in survey in servicenow
Is there a way to create dependency of question with multiple questions in survey in servicenow ? I have a question and based on it I need to relate 5-6 other questions. Regards Arpit
Resolved! Populating a Catalog Item from a UI Action Button on a different table
I'm working with a client who is using the Interaction table as a landing page to field emails and phone calls. From the interaction ticket, we have a select box which asks what ticket type the agent wish to raise. They can select interaction, incide...
Resolved! How do I create specific catalog item records from Excel sheet (~700 records)
I created a new catalog item named "Student Loaner Program", that contains a dozen custom fields. I have an Excel spreadsheet with about 700 rows that I need to import into ServiceNow, resulting in 700 newly inserted records of the Student Loaner Pro...
Resolved! How to move schedule entries from one instance to another
Hi Community, I have created new holiday schedule entries for existing schedules. I need help in moving schedule entries from one instance to another. I see 'Add to Update set ' related link in the schedule entries form Can I use that to manually add...
Resolved! Creating Problem from an Incident
Hello All,Im trying to complete the ITSM (Madrid) Simulator but now I am not sure if the simulator has some issues or I don't know what are the best practices.One of the task is creating a Problem from an Incident. The instructions are the following:...
Resolved! Whenever Priority 1 incident is open then Problem Ticket should be genetrated automatically. How can i achieve this through Business rule.?
Hi guys,I'm trying to create problem ticket through P1 INC generation. i want to achieve this by using business rule. Please advise how can i achieve this, response in beginning to end is much appreciated.ThanksPrabhat
Resolved! Available Icons in Agent Workspace
Hello community, I want to add a declarative action as field decorator in the agent worspace. This works so far. I want to add an icon, but I don't know which icons are available. Only the following icons are known to me. https://<service-now-nstance...
Resolved! Reference Field : How to sort the results in descending order using reference qualifier?
Hi All, I have a variable of reference field type with simple condition in it. I need to sort the results by a column in descending order. I used variable attributes section where ref_ac_order_by=columnname. This is doing ascending order sorting. How...
g_scratchpad not working for client script in Agent Workspace Incident creation form
Hi, I am trying to populate sub category list in agent workspace incident creation. On selecting the category the sub-category L1 list doesn't populate. This is the client script: function onLoad() { //alert ("CS running now"); //Type appropriat...
Agent Workspace: Activity Stream panel missing on single incident?
We're testing Agent Workspace, mostly OOTB, and it was noted that a single incident seems to have neither the activity stream pane, nor the options to toggle between displaying form in full screen, form and activity, or activity in full screen. It ju...
Resolved! which table i need to take to translate variable in catalog item.
Hi All, Which table i need to use to translate the variable of catalog item. Right now i used item_option_new filed name as instruction and help text. Thank you, Sai.
Resolved! How can I populate location automatically and have the ability to change it?
We are using a client script to be able to populate location automatically when there is a screen pop. The screen pop happens for us when we get a call and the user pops up, they then click new incident on the users page and it brings them to the i...
How to get a simple report off the sys_journal_field table
I wanted a daily report in the form of a line graph by hour of the day to that would show the count of journal entries per technician in my department. However, it doesn't look like you can create such a report from this table. Is there a way to do...
