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To limit Short description length to 80 characters

Hi,  I have got a requirement wherein the short description field in Incident form should be limited to 80 characters.  User who is typing should be able to type only 80 characters and when he/she types the 81st character, an error message should be ...

Gopi22 by Giga Guru
  • 3311 Views
  • 8 replies
  • 4 helpfuls

Submit a Record Producer from Run Script action on Workflow

We have a catalog item (CI) for report requests.  A question on this CI asks if the report is to contain HR data.  If the answer to the HR question is yes, we have been asked to create a new HR case concurrent with the resulting RITM. In addition, we...

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kevinthury by Tera Guru
  • 4725 Views
  • 6 replies
  • 0 helpfuls

Service Catalog Templates?

I am wondering if anyone has seen any templates that can be used from a business analyst perspective to provide to business units to give them a template to complete when working to build service catalog items or something along those lines.

Marc43 by Kilo Expert
  • 5031 Views
  • 2 replies
  • 5 helpfuls

Resolved! How to change the Service Portal Order guide widget options

Hi All, We have an issue where we're using a depreciated SC Order Guide widget which does not include the attachment option. We have a newer version of this widget that not only includes the attachment option but also seems to break up the order guid...

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Jar by Tera Expert
  • 1808 Views
  • 2 replies
  • 5 helpfuls

Resolved! approval person name on the portal

I am trying to add the person's name beside the waiting for approval on the service portal page like " Waiting for Approval: Nihanth Allada" I tried to do some enhancements on the Request Item Workflow Stages. But nothing seems to work out for me

CMDB CI status is set to numeric value

Hi All - We have been noticing a lot of our CIs in CMDB have numeric value in the Status field.  Instead of "Installed" it is showing as "(7)".  Kindly refer to attached screenshot. Would you know any possible reason this could happen? Appreciate the...

How to get the previous value of the field in Business rule?

We want to update the value of the current field  depends on the value of the previous field .       (function executeRule(current, previous /*null when async*/) { var v = new GlideRecord('u_meeting_booking_details'); var prev1= previous.getvalue("u_...