I have a business rule written to validate some filed in Change Module while updating. If it found false then it should show pop up alert and when user click on OK then it will re-direct to same page/filed.But I dont have any option to show pop like ...
We are somewhat new to the asset management modules in ServiceNow and I'm just wondering what a best practice would be for naming(Name field on cmdb_ci_computer) the configuration item that displays on the Hardware Asset form. I have setup the Disp...
How you can we integrate the CData JDBC driver for ServiceNow into our workflow in Talend.
Hi, We would like to provide read-only access to our CMDB for users who do not otherwise use ServiceNow, are we able to do this without requiring a license?Thanks for any help.
How can I build a report that will automatically update to only show the "oldest 5" incident tickets? I manually have to update the date to only show what I need. This is the filter I've been using:
Also can anyone explain change types that are used for change requests in the Service-Now DemoNow site? When logged into the SN DemoNow site; thenlist all change requests records and group by "type", there are the following types: Standard, Norma...
Hi,After a change is closed - All fields should be set read only for all users (How to ACL this one)Can anyone show an example of this with the use of Access Control RulesBest regards,
This was asked by someone else a few years back but was never answered, so I guess I'll ask again. I would like to record some DISK ARRAY assets/CI's in our CMDB but "Disk Array" is not an available class in the ServiceNow out of the box solution. Is...
Hello; We need to have approvals for tasks that are created from a Change Record. How do we add an approval for a Change Task to either the Change Record approval workflow, OR, a separate approval within the Task record itself that needs to be ap...
When we first tackled implementation and customization of ServiceNow, one of the most confusing concepts to grasp was the Request/Item/Task relationship and more specifically, comments and update notifications to the customer. We were advised by ou...
I have been asked if it is possible to add a closure template for a specific contract within our system.We look after a lot of contracts in our system and I for one they would like to know it there is a way of setting up a template that is applied wh...
How to collect no. of users who have ITIL or Admin role in servicenow
I exported Knowledge Base successfully. Import of knowledge base to new environment was also successfulI did another export for knowledge base categories from kb_category tableHow can I get the kb_categories to populate in their respective kb_categ...
Hi All,We would like to have two email client templates available for our incidents, one for major incidents that will send to executives and the other for normal incidents. Is it possible to have two client templates for the same table and if so how...
We have tried to connect to our AWS GovCloud assets to do Discovery / Orchestration / Catalog Management etc. So far we cannot. We can connect and discover just fine using our cemmercial (partner) SN instnces inclduing personal DEV ones. Is there a s...