Hi I can change the state of an incident from New to In progress and back to New as long as there is no "Assigned to" field set. But after the"Assigned to" field was assigned to a user, I can not change the state of an incident to "New". It automati...
I have two Business Rules set up.One business rule is on the sc_req_item table and copies comments on the RITM record as work Notes on the Task record. Table: sc_req_itemRuns on: AfterCondition: current.comments.changes()The second business rule is o...
Hi forum members. I am planning to use REST API to create a ticket in ServiceNow when an event occurs in a 3rd party application. I will get a username/password from the customer using ServiceNow to use in the integration. Is there any license I need...
Hello, I would like to create a report showing data of the ticket closure rate for a month's worth of data. For instance, I would like to generate a report showing out of "x" amount of tickets that were opened this current month, we are closing "this...
Hi all, I've read different threads in the community but I haven't found a solution for my situation about request stages. We have a couple of business rules that depending on the states of the RITMs that are part of the same REQ, if all RITMs are co...
I want to make variables read only on a catalog item through onload script when certain conditions are met. Tried the options in https://community.servicenow.com/community?id=community_question&sys_id=ae4560e6dbe453c4852c7a9e0f9619ca but could not ge...
Is it possible to export the variables created on the record producer into an excel format or can we generate report on these variables? The Record producer is on one of the HR COE Table. Thanks
We are trying to intergate with Electric Cloud to automatically create the change request but we are getting this error message:++ curl -X POST -u 'electriccloud.services:aeb9a!9d63d027db6eca@a2371aad9e5' -H 'Accept: application/json' -H 'Content-Typ...
Hi all, Here is my instance url https://abc.service-now.com (sample), when end user login they will be redirected to service portal page. Along with the portal header , instance header also getting displayed. If I refresh the page am getting only th...
Hi All, I am in the process of updating our CMDB, however I did not set this up in the first place. I would like to know if there where any custom fields created in the past, is there any way of searching for this information? Please provide step by ...
Sys_email table contains the list of emails sent or received in an instance. Do we have any method to find the number of records which have attachments in it.
Hello SN Comm,I am looking to see if anyone here can help me in my research with a possible task.We use HR Case for our main table (Case Management) - and we also use KB Knowledge. It has been requested to see if a certain report can be built.Request...
Hi All I want to know what are the capabilities of the guest user? Can a guest user view KA which is not public? Because in my search history I see various KA has been viewed by a guest user. This KA is not publc. Please help, its an urgent issue. ...
Regarding CMDB classes, do people use cmdb_ci_spkg (Software) or cmdbd_ci_desktop_software (Desktop Software), cmdb_ci_inf_software (Infrastructure Software), or cmdb_ci_application_software (Application Software) to identify software supported by yo...
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