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‎05-30-2022 10:11 AM
We have a bunch of approved STD templates. How is it possible to get a list of changes which were created using a template in specific. My permission levels are just an ITIL user, so is it even feasible?
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Change Management

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‎05-31-2022 03:43 AM
Hello Santosh,
Kindly access below link to see the list, Basically you can use field 'Standard Change Template version' to filter out such records, Mark my answer as correct if that helps.
https://yourinstance/change_request_list.do?sysparm_query=type%3Dstandard%5Estd_change_producer_versionISNOTEMPTY&sysparm_first_row=1&sysparm_view=
Regards,
Musab

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‎05-30-2022 10:14 AM
Hello Santosh,
You can get that using 'Template' field, I believe ITIL user can see 'Template' field on Change list. Mark my answer as correct if that helps.
Regards,
Musab

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‎05-31-2022 03:43 AM
Hello Santosh,
Kindly access below link to see the list, Basically you can use field 'Standard Change Template version' to filter out such records, Mark my answer as correct if that helps.
https://yourinstance/change_request_list.do?sysparm_query=type%3Dstandard%5Estd_change_producer_versionISNOTEMPTY&sysparm_first_row=1&sysparm_view=
Regards,
Musab
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‎05-31-2022 02:27 PM
thanks a bunch for the quick response. Saved me a lot of time.