HOW TO IMPORT CASES FROM SALESFORCE TO SERVICENOW through rest API

[Sriramachandra]

HOW TO IMPORT CASES FROM SALESFORCE TO SERVICENOW

SUGGEST ME PROCESS

[sachin_namjoshi]

you will have to configure data source, transform maps from salesforce to servicenow

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/import-sets/conce...

Regards,

Sachin

[Priyanka Chandr]

Hi,

https://www.opshub.com/servicenow-integration/servicenow-integration-salesforce/ 

gives real-time visibility to the support and sales team into each other’s work and priorities. With this kind of visibility, the coordination between the teams become easier, customer issues are resolved faster, and customer communication becomes seamless.

Here is a use case that might be of interest to you:

Problem statement: The support team has no visibility into the new accounts created by the sales team; therefore, they are not sure which customer accounts are eligible for support.

Solution: If the support system and sales systems are integrated, the support team will have visibility into any new customer accounts created by the sales team.

Let’s look at a use case in which ServiceNow – the support system is linked with Salesforce – the sales system.

• Sales team creates an account for a new customer in Salesforce and enables a flag to mark that customer is entitled for support.
• The new account synchronizes to ServiceNow and authorizes the associated profiles to create tickets.
• When the customer creates a new incident in ServiceNow, OpsHub Integration Manager automatically links the ticket to the company account in ServiceNow. The ticket also synchronizes to Salesforce as a case.
• Sales team adds a comment to the case notifying the support team that this is a critical incident.
• The support team changes the status of the ticket to ‘active’ and starts work on it immediately.

If you need more details related to entities that can be integrated, benefits of this integration for Salesforce, ServiceNow users, I would recommend you to look at the datasheet here :

https://www.opshub.com/servicenow-integration/servicenow-integration-salesforce/

Please mark it correct and helpful.

Thanks,

[Gaurav Shirsat]

Hi Sriramachandra

in addition to priyanka,I would like to add my view:-

This Document will give you the detail information of importing the data to servicenow.

http://wiki.perspectium.com/doku.php?id=servicenow_salesforce_configuration

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat