On changing the SCTASK state from 'open' to 'closed complete', it shows in 'Activities' section of RITM that the field changes (automated comment) has been posted twice as shown in the attached screenshot. We have checked Business Rules & Client Scri...
HI Team .Can someone help me with SLA duration type Please?Requirement : If case is created today before 2 PM then SLA should attach and breach today by 4.30 PM , as we have schedule define (7:am to 4.30PM CST).2nd -if the case is created after 2 PM ...
Hi ,Need help. We have a MRVS variable set ( software lists ) which contains a variable field (software).We want to set "additional comments" field mandatory which is outside MRVS if software is other.Tried creating an on-change client script as belo...
We are using @mention feature, but do not get notification via email. I have put all notifications on my profile, but do not get email when I'm @mentioned in a ticket chat. (connect) How can we setup / activate these email notifications? is this on ...
Hi ServiceNow Expert, I have a requirement on list collector field, there are N number of option (Read, write and execute) that can be selected.For example : There are three options: Codw read, codw write and codw execute. When user selects codw read...
I’m not too fond of the slush bucket and glide list options for list collectors in the native UI and prefer the look and behavior of list collectors used in the service portal. Is it possible to get list collectors in the native UI to appear as they...
Hii All, I have a requirement. 1. Create a new Category 'Service Request'.2. Create Service Catalog with name 'Service Request for Incidents' with variables - Requestor(Type - Reference), Category (Type - Choice; with same options as in Incident), Sh...
Hi. I have a requirement with the transform map. How to change the target table according to the field value?Values are created from excel to cmdb_model table. If the asset class is "Software", the target table should be cmdb_software_product_model a...
Hi we have a requirement called make attachment mandatory in the incident form
Hi,Error: missing ; before statement (Process Automation.e3e565c91b82e5106777639bbc4bcb03.InlineScript_approval_conditions88f565c9e782e5105121f73d8da74988; line I dont see any syntax errors in the script. Please help.
Hi All,I am creating a flow designer, and I want to set the ask for approval cancelled if the record is updated .How can I set the flow Designer.Thank you very much.
Hi All,Have a 2 fields to show on the Agent workspace on click of UI action Closed Complete.1. HR Service2. HR Subcategory In HR Sub category only choices related to selected HR service in option 1 should be available. Kindly help me on how to achiev...
Hi All,I have enabled 'Retire' button on knowledge form when state or workflow = 'Review' and it should retire that article.but when workflow = 'Published' then its working perfectly.Scenario - Admin wants to retire article when it is assigned for Ap...
Hi Everyone, We have a requirement to provide read and write access to only sc_req_item table to a particular group.All other tables should be restricted for this group including the self service ones.Have written ACL's for this requirement by making...
Hi folks, I have a requirement to create data set dynamically in ui builder. And i have achieve that using EVAM data source but i that data set i need to add a image how i can add that image in view template in servicenowIn this data set i need t...
