How can I report on the "Incidents Fixed By Change" field in a change request?
How can I report on the "Incidents Fixed By Change" field in a change request?
Forum Posts
Add risk condition Insufficient lead time - Normal Change so that if a lead time of 7 days
Hi Community, i found this task in CIS-ITSM exam journey this is an simulator task.. and it got failed whenever i validate it..i tried this and attached a screenshot please help me in this....- If lead time of 7 days is not met for model = Normal ch...
I only want to be notified of change requests created from catalog items, how can I do that?
I only want to be notified of change requests created from catalog items, how can I do that?In the current settings, notification records are created for the Approval table.However, conditions cannot distinguish between change requests created manual...
Servicenow Licensing
Hi, I used to have a link that you could plug in Servicenow application name and it would give you a list of the roles, plugins, how utilization was calculated etc. Somehow I have lost this link- wondering if anyone has the link for this? Thank you
Resolved! DPM a part of ITSM or SPM? where does license fall
Hello Alltrying to get clarification on exactly where Digital Portfolio Mgt falls? under ITSM or SPM/ITBM?Im looking at the attached at the Admin is stating its part of ITBM license??also the organization is very immature with Demand/project mgt, no ...
Direct link to Agent Chat queue instead of going through the Virtual Agent
Is there a possibility to directly link to an Agent Chat live-agent queue instead of going through the Virtual Agent so that a user clicks on the link for example on a form (record producer/catalog item) and directly will be connected with the specif...
How to create custom 'Edit' button on related list?
Hi All, How to create a custom 'Edit' button on the related list which will work similar as OOTB Edit button in a scoped application?
Resolved! Planned Strat &end dates issue in the change request.
My Requirement is an Updated Planned start and date in the Change request, But this date is not updated in the List of Change Tasks view, showing only the Previous date and time. It is not showing the latest date and time. Example: updated screenshot...
Resolved! Script Include returns a string instead of an array
Hi All,I have a script include that query a table and fill an array with all the records from the query. When I try to use the array from the client script (using glide Ajax) the type of the response is string instead of array. Does anyone knows what...
Resolved! How to trigger notification
Hello everyone. I have a requirement. I have configured one notification template on "sysapproval_approver" table. When an RITM generates, this mail triggers to the approver. Now the requirement is if the approver does not approve for 48 hours, then ...
How to call the decision table on the varibale level
I have a requirement with the below attcahed screenshot with more options, so I have created a decision table for the varible..How to call the decision table on the variable level, please suggest.
Is there any way to modify the standard change template without approval?
Is there any other way to modify the standard change template without approval? please help on this.
we cannot mark the checkboxes "Request release to production SAP Transportation Requests to the NSSR
SAP Transportation Requests to the NSSR, all these are having the status "Released to Test", which is not the case of the parent NSSR. Having this status, we cannot mark the checkboxes "Request release to production". Could you please help on this.
Resolved! Select what fields are visible on a record preview
I'm trying to figure out where to select what fields are visible on a preview pop up but am unsure where to do this. In this case I want to add a custom field to the company popup on the incident form Many thanks,Alex
Transform Maps
I want to fetch one ad group OU through transform map, and it should only fetch for one particular catalog item or ad group. Can anyone help with this? Thanks in advance!!
