Hi,I have a use-case where we consider implementing ITSM processes like Incident and Change management. Nothing special but ........ in these processes a special kind of CI's should be selectable like:Service Catalog ItemsCMDB tablesCSDM tablesOther ...
I created a variable and gave type as single line text. In this i want this variable field to be restricted to only numeric characters.
Hi, When i am searching any catalog item name on service portal, if catalog item label name contains any special character(ex : /), catalog item name : order phone/mobile, in search results the special character which is "/" , getting converted to so...
I have a workflow that has two levels of Approval (1st Approval then 2nd Approval). If for some reason one of the approvals does not have an approver assigned the Approval Activity will be skipped.Is there a way to build logic that says "if approval ...
Hi @Ankur Bawiskar , I have a requirement to hide a particular choice option of Select Box variable based on the particular record selected in Reference Variable on the Record Producer. I have written an Onchange Client Script for the implementation...
We have a team set up with 6 members who rotate weekly as Primary members (no secondary roster has been set up). As of 1 July, they want to re-order their member's shift patterns ONLY to commence from 1 July. When I go into Edit Schedule to update ...
I am creating a data source using load by script option. I am able to retrive the data but not able to correctly put it in the import set table. The Json looks like this : {"data": {"type": "io","id": "123","attributes": {"ipAddresses": ["101.10.11...
A. Some applications are certified by ServiceNow B. All applications are certified by ServiceNow C. Applications may be developed by ServiceNow Technology Partners D. It houses both paid and free applications and integrations E. Applications are buil...
The requirement is to send a notification to "Opened By" user, as soon as all RITMs of a Request reach to the stage of "Complete" or "Rejected by Approver". The notification is on "SC_Request" table, with the Event and BRs (both on sc_request table)....
As an admin, I can personalize the list but ITIL users are unable to personalize the list. (after selecting the field, it doesn't show up in the list, as a result "Reset to column defaults" button is not also active)
Hi @Pavankumar_1 Payload:{"receiver":"","status":"firing","alerts":[{"status":"firing","labels":{"alertname":"TestAlert","instance":"Grafana"},"annotations":{"summary":"Notification test"},"startsAt":"2023-06-20T10:19:31.207102004Z","endsAt":"0001-0...
Create a new Role to enable users that are members of a (new) group to do the following:Add new entries to sys_user- excluding User IDs that contain @abc.comModify entries to sys_user (including making the record inactive)- excluding User IDs that co...
Dear all,I am trying to create a reference variable and which is referring to directory_user table but unfortunetly it is not visible for the selection. Please see the below screenshot for the same.Does any one know if we have some limitations for re...
I have a field 'Users' which is a list type field, I added a validation (OnChange client script) for that field to check if email address belongs to particular domain, if it does, then it should be added in the users list, if its not then it should c...
