Resolved! what is retroactive start in sla and give me one example?
what is retroactive start in sla and give me one example?
Forum Posts
Retroactive start
Hi All,What is meant by Retroactive Start = Original Date in SLA. How does this work ??Regards
Way to show incidents with no update within 24 hours
Is there a way to show all incidents that have not been updated within 24 hours?For example an incident was changed to status pending and updated last Friday. It has not been updated since that day. I am wondering if there is a way to pull those tick...
Resolved! Can I run the instant publish on articles in draft state?
Can I run the instant publish on articles already in draft state?The articles have been created and vetted by our Knowledge team so I just need to move them to a published state. Is this possible?
Template for import data
Hello, How to download a template with the fields present in the table. I need to use the template to import data through load data
Resolved! Flow Designer, IntegrationHub and PowerShell Step
Hi friends, We have a requirement to integrate some of our Service Catalogue Items with Microsoft Exchange.e.g. Add, Modify or Delete Distribution Lists We are planning to implement this using IntegrationHub, with the help of Powershell Step. We are ...
Resolved! Agent Workspace "more" button in tab navigation bar
Is there any way to edit the more button on agent work space?
Resolved! How can i remove timestamp values from comments when i am passing it in notification through email script in one new row of table
How can i remove timestamp values from comments when i am passing it in notification through email script in one new row of table
Data source
Hello, What is the difference between data source and import set Import set: is a staging table which temporary holds the data untill it is processed into servicenow tabledata sources: ? Can we load data with import sets without having data sources ?...
How to add conditions on templates so that it is only visible when the conditions are validated ?
Hi All, I have a requirement to make a template visible on the template bar only when category, subcategory and Assignment group is set to specific values. As far as I can see Templates can only be restricted using user or groups.is there a way to ac...
How to Create m2m record?
I have created a new m2m table on the rm_release table to create change_request table. Created a new UI action which will create the change record, but not inserting a record in the m2m table to show relationship link between them.Is there a way to g...
How to add an image in Notification email script in a message
How to add an image in Notification email script in a message
Is it possible to disable email MFA options?
Hi all,I upgraded my instance from San Diego to Utah.In San Diego version, I configured only app MFA option to login to the instance, but in Utah email option appeared. I want disable email option and force users to use app MFA authentication.Where c...
Mandatory Comments Dialog box when Rejecting change from the Approvers list in Change record
Hello Experts, We have a requirement where if the change approver is Rejecting the change from the Approver related list in a change record using the Reject button (list choice/ list context menu UI Action), then a popup/dialog window should display ...