Hi All, I am trying to perform bi-directional integration of ServiceNow and Jira. Using Jira spoke I am able to create issue and update Incident (short description). I am also trying to updates comments from Jira to ServiceNow and viceversa and updat...
Hi All,I have a requirement to create a link in ritm form to download a file. When the user clicks on the link, it should download a file, and the form should stay on the same page.For this, I created a UI action for the ritm table with the below cod...
I am opening a dialog box using ui action from an incident record.I am passing the sys_id of the current incident record and trying to update the same record with the values entered in the multi line field of a dialog box. But after submitting the di...
I am attempting to create my first Flow Designer flow related to Service Catalog. I have a reference variable on the RITM that has a qualifier to show only users who are members of a particular group: The customer selects a user from this field on...
I would like to get the constant for a logged in user in a client script.How do I get the email address, user ID, etc.?
Hi, I need to delete a record through a ui action when clicked. In UI action I am calling a script include to delete a record, does the user require ACL delete access even though we are deleting the record from script?
Hi All,I have one inbound rest Get API call to get the user details from sys_user table. While testing this from postman below are the response fields we configured and getting as a response. but here the active status field( Boolean data type) was...
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
Hello, I am looking into using the Inbound Email capability in Flow Designer. What I have not found any information on yet is how to extract certain sections of the eMail body so that this information can be populated into a record. I want to do the ...
Hi experts!I want to know the difference between Tier-1 and Tier-2 agents, aside from belonging or not belonging to a Service Desk group.I have read the SN documentation but I'm still confused on where and how it can it help me.
I have a requirement for reporting purpose on a custom table. Need to calculate only the no of days the request is in a particular state. If the request changes from state 1 to capture the no of days the request is in state 1 If the request change...
Hi all, I have created a new condition for contract expiry notification of 120 days. Now I wanted to test this, I added a new contract where expiration is exactly 120 days from today. How do I test this? I am working on our dev instance and looked fo...
Release: Tokyo Hello all,It might be a silly question, but I couldn't figure it out so far.I need to remove or edit a filter from the slush bucket, of a related list when clicking on "Edit" button.Just removing the filter, works only for that time. W...
Hello All,I have an requirement to create/order Multiple Items as part of our intergation and this is going to be an Inbound Integration , we have 5 items order laptopAccess to VPN order Mobile Order ID Order keyboard - in this Item I have to set pre...
I need to set up data preservers to keep all the records for a given table in the target instance. Do I simply create a data preserver without a condition?also, because I don't want any records from the source instance. I need to create an exclude ta...
