how to include sub category under category without catalog item include in service portal

Deepika43
Tera Contributor

 

I created one sub category "apple mac service" under parent category " enterprice mobility service" . No the sub category should be visible without catalog item include in service portal. Like mention below screenshot

 

Deepika43_0-1694522478082.png

 

1 ACCEPTED SOLUTION

Vishal Birajdar
Giga Sage

Hi @Deepika43 

 

There is no easy solution for this.

To show category on portal we should have at least one catalog item.

 

We have similar requirement in past , below solution works for us.. Have a try...!!

 

We have create one dummy catalog item in category and set "no search" to true.

 

VishalBirajdar7_0-1694523790672.png

 

Output :

 

VishalBirajdar7_1-1694523834168.png

 

Note : If we search with sys_id of dummy cat item in URL then you can able to access it.

 

 

 

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

View solution in original post

1 REPLY 1

Vishal Birajdar
Giga Sage

Hi @Deepika43 

 

There is no easy solution for this.

To show category on portal we should have at least one catalog item.

 

We have similar requirement in past , below solution works for us.. Have a try...!!

 

We have create one dummy catalog item in category and set "no search" to true.

 

VishalBirajdar7_0-1694523790672.png

 

Output :

 

VishalBirajdar7_1-1694523834168.png

 

Note : If we search with sys_id of dummy cat item in URL then you can able to access it.

 

 

 

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates