How to increase Max length of list collector variable

Ramyav
Tera Contributor

Problem: When submitting a service catalog form, the affected CIs selected on the form are not completely visible on the RITM or its child tasks when affected CIs are more than 121. While submitting, it is taking more than 121 records on affected CIs, but only 121 records are showing in the detailed description and request details.

 

Expected Behavior: I must be able to view all of the affected CIs on the RITM and it's child tickets regardless of the number of affected CIs involved. The correct count should be listed in both detailed description and the related list. 

 

Affected CI's
After 121 records this error number '6e0c8b5' is showing up on request details and detailed description. Can anyone help me to fix this issue?

1 REPLY 1

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hi @Ramyav 

I'm afraid there's a cap on list collector records. Please refer below support articles.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0954598

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1268773#:~:text=Description,o....

 

Kind Regards,

Ravi Chandra.