How to know the configuration of Automatic populate of TO email address

[tulasi8]

Hi Community,

When I open the ticket-related emails and select ‘Reply’ in Outlook, the ‘To’ field is automatically populated with a default email address. Could you please advise where this configuration is set or how we can review it?

@Ankur Bawiskar 

Regards,

Tulasi.

[Ankur Bawiskar]

@tulasi8 

when you use email client template it comes from Reply to field

Also check SMTP settings

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[tulasi8]

@Ankur Bawiskar only for one particular assignment group tickets it's totaly showing automatic different TO email address . 

[Ankur Bawiskar]

@tulasi8 

possibly the email script is using this code to set the Reply to only for that email

 email.setReplyTo(replyToEmail);

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[Jaspal Singh]

Hi Tulasi,

Can you check for the notification triggered for that assignment group. Once on notification check for the 'From' field in the 'What it will contain' section of the notification