How to know the configuration of Automatic populate of TO email address

tulasi8 · 3 weeks ago

Hi Community,

When I open the ticket-related emails and select ‘Reply’ in Outlook, the ‘To’ field is automatically populated with a default email address. Could you please advise where this configuration is set or how we can review it?

@Ankur Bawiskar

Regards,

Tulasi.

Ankur Bawiskar · 3 weeks ago

@tulasi8

possibly the email script is using this code to set the Reply to only for that email

 email.setReplyTo(replyToEmail);

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · 3 weeks ago

@tulasi8

how is that email triggered?

-> via email client template

OR

-> via email notification

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader