How to know the configuration of Automatic populate of TO email address

tulasi8
Tera Contributor

Hi Community,

 

When I open the ticket-related emails and select ‘Reply’ in Outlook, the ‘To’ field is automatically populated with a default email address. Could you please advise where this configuration is set or how we can review it?
 
Regards,
Tulasi.
1 ACCEPTED SOLUTION

@tulasi8 

possibly the email script is using this code to set the Reply to only for that email

 email.setReplyTo(replyToEmail);

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

@tulasi8 

how is that email triggered?

-> via email client template

OR

-> via email notification

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader