How to limit concurrent session by user?

Lucas Fernando · ‎01-31-2023

Hi.

There's a problem on my Service Now application. Some users can't access the platform using two different browsers at the same time. But it doesn't happen to all the other people.

I knew you can limit the sessions a user can have, but where can I config this? I went to the Users table, but there's no Limit Concurrent Sessions option.

The Limit Concurrent Sessions plugin isn't installed on the instance.

Do you have any idea about how can I solve it?

Thanks!

SatyakiBose · ‎01-31-2023

Hello @Lucas Fernando

Please check the v_user_session table.

All action session will be listed out here.

You could see that there is a column called - Locked.

You can check the log to see what triggered the locked field to be true.

If the locked field is set to true, it means that system is blocking concurrent sessions, and only the latest session is set to active.

You might also want to check the business rule - Kill User Session (sys_script.do?sys_id=24ee3bc30a0a0211009e08564fa5a56a)

View solution in original post

Rosemary4 · ‎01-31-2023

according to the documentation, it's done via Role:
https://docs.servicenow.com/bundle/sandiego-platform-security/page/integrate/authentication/concept/...

Lucas Fernando · ‎02-02-2023

I tried it, but this option doesn't exist in my Service Now instance. Thanks!

Abhay Kumar1 · ‎01-31-2023

Hi There,

Please follow below doc to limit concurrent session for users,

https://docs.servicenow.com/bundle/tokyo-platform-security/page/integrate/authentication/task/set-se...

Hope this will help you.

Lucas Fernando · ‎02-02-2023

Hi.

I tried this link before, but Limit Concurrent Sessions doesn't appear on my Service Now instance.

Thanks!