How to limit concurrent session by user?

[Lucas Fernando]

Hi.

There's a problem on my Service Now application. Some users can't access the platform using two different browsers at the same time. But it doesn't happen to all the other people.

I knew you can limit the sessions a user can have, but where can I config this? I went to the Users table, but there's no Limit Concurrent Sessions option.

The Limit Concurrent Sessions plugin isn't installed on the instance.

Do you have any idea about how can I solve it?

Thanks!

[SatyakiBose · Accepted solution]

Hello @Lucas Fernando  

Please check the v_user_session table.

All action session will be listed out here.

You could see that there is a column called - Locked.

You can check the log to see what triggered the locked field to be true.

If the locked field is set to true, it means that system is blocking concurrent sessions, and only the latest session is set to active.

You might also want to check the business rule - Kill User Session (sys_script.do?sys_id=24ee3bc30a0a0211009e08564fa5a56a)

[Lucas Fernando]

Hi.

I did't knew about it. I think it's gonna help me solve this issue.

Thanks!

[Lucas Fernando]

Hi.

I accepted your answer because you taught me something I really didn't know about. I made some tests and the Service Now instance ins't blocking the user. I think there's an error in the computer's settings.

Thank you too much.