How to log production 'troubleshooting' changes within ITSM change management

[SUSANH506904224]

Looking for best practices when logging a change record for production 'trouble shooting' when a lower environment is not available for testing. 

[Dr Atul G- LNG]

Hi @SUSANH506904224 

I’ve worked as a Change Manager, and there are many instances where a fix or change cannot be properly tested in lower environments. In such cases, the risk level will naturally be high, and this must be clearly documented in the testing notes and business justification. There’s no other OOTB way to handle this scenario.