Hi @SUSANH506904224
I’ve worked as a Change Manager, and there are many instances where a fix or change cannot be properly tested in lower environments. In such cases, the risk level will naturally be high, and this must be clearly documented in the testing notes and business justification. There’s no other OOTB way to handle this scenario.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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