How to make a catalog item public in servicenow?

Bharath kumar6
Tera Expert

I need a catalog item to be made public like even without users logging in to servicenow, they should be allowed to submit the request.

 

Can I get the detailed explanation of how to achieve this.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

check this

Unauthenticated users cannot submit catalog items on Service Portal

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

13 REPLIES 13

Hi @Ankur Bawiskar ,

 

And I am able to submit the request in the Incognito window and It is not showing the request information that it is used show in the portal like this.find_real_file.png

As soon as I submit the request, its taking me to login page like this.

find_real_file.png

 

I am thinking this is because I am not able to make the page "SC Order Status page" public, because it is saying find_real_file.png

"find_real_file.png

Can you please help me with this last step that how do I make the page public.

Hi @Bharat Kumar or @Ankur Bawiskar 

Can any one of you tell me how to SC Order Status page to public? I am not able to do it.

Hi @Ankur Bawiskar ,

 

Thanks for your help and time.

Now I am able to make the catalog item public and submit the request.find_real_file.png

Now I just have 1 question how do I make the reference field in the catalog item public. I will just put a new question to that.

 

Thanks,

Bharath

GB14
Kilo Patron

Hello,

I just replied to your another question here 🙂

Thanks,
G