Can someone please provide clarification on left joins and database views? I am not getting expected results. I want to get Incident where assignment group is sys id of helpdesk, and I want to join to sys_user a few times once for assigned to once fo...
I am looking to see if anyone has done any integration of their ServiceNow instance to Mitel phone system? We would like to see if there is an integration so that we can post call information into a dashboard on our servicedesk.
Risk Assessment Form Link not visible in Standard Change form. I could see Risk assessment for Normal and Emergency change. I have checked Risk Assessment UI Action Code as well. no where it mentioned type specific. Really not sure why it is not visi...
I wanted to remove delete option on standard change where CTASKS are created already.
Hi All, Just wondering if anyone has a script that can restart a flow and not trigger approvals. We have a flow that queries AD through the mids and this sometimes fails for whatever reason. Essentially we just want to give the flow a restart. I know...
What is the best way of putting a large display of a dashboard of live stats for service desk on a TV for everyone to view on a SD
I have begun building out our infrastructure CI relationships. I discovered I linked one device as a parent when it should have been a child. How can I delete or modify this CI relationship? When I try to delete it from the relationship editor, I ...
Hi,We have Incident templates that we use in ITSM (Eureka). Does anybody know a way on how I can report on how many Incident templates have been used ?Thanks
I would like to change state to close when I get solution in the middle of supporting problem without worrying the state and processing state model. Therefore I created the UI Action for changing state to closed.But I get the error message and state ...
Hi Everyony, I am writing a fixscript to check a particular user has canread access to HRProfile table. var user = new GlideRecord('sys_user');user.addQuery('user_name','TestACL1');user.query();var sysid = '';if(user.next()) { sysid = user.sys_id; }g...
I have a catalog item in the Service Portal that has a variable with type = URL. The URL defaults to locked. I want it to always be unlocked, so the users never have to click to unlock it. I was able to do this in the native ui. But in the Service...
Hi Team, I have created custom related for Incident form. I want to add related list next to Notes tab in incident form. Is it possible to add the same. Please find attached screenshot. Thanks
SLA's should be reset if the priority of the incident is changed. The previous SLA should be cancelled and new SLA as per priority should be attached to the incident?
Hi, There appears to be a very strange issue with one of our customer's agents that I'm having a lot of trouble being able to figure out. On agent workspace, when they try to enter a business service, they're not seeing any options coming up when th...
Hello Team,Got a challenge early in the morning. Hope you guys can help out.- We have created a button called "Update Ticket" in a form called New Call (u_new_call).- The new call form will take a few details from service desk and they will choose if...
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