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Resolved! Openframe API in Agent WorkSpace

Hi, Good day! we have to integrate the "openFrameAPI - openServiceNowForm" as per https://docs.servicenow.com/bundle/newyork-customer-service-management/page/app-store/dev_portal/API_reference/openFrameAPI/concept/c_openFrameAPI.html#c_openFrameAPI. ...

Vijay151 by Kilo Contributor
  • 2705 Views
  • 5 replies
  • 2 helpfuls

Resolved! Unable to edit multiple records in list view

Hi everyone, We have recently upgraded to Paris. We couldn't list edit for multiple records. In the list view, Iam able to select multiple records and update it. But when I open the record nothing is updated. For eg: If Iam selecting 10 records, only...

rin1 by Kilo Guru
  • 2144 Views
  • 5 replies
  • 2 helpfuls

Hide Options from Select Box

For the Create Incident form, I added Category as an option.  I was able to add this option and it inserts into the Incident table.  Success! However, I only want a few categories available for our users to choose from in this form.  We'll call these...

Resolved! How servicenow call external rest api

Hello, I plan to integrate snow with external system. When user submit an incident, I want to transfer snow incident to external system by calling rest api, what should I do? I plan to use script includes and business rule to implement it, I'm not su...

Kimi Liu by Kilo Expert
  • 14698 Views
  • 4 replies
  • 3 helpfuls

Identify user logged in method

Hi All, Is there any specific parameter in system which could help us understand whether user logged in using SSO or user name and password

moulik1 by Kilo Guru
  • 2896 Views
  • 3 replies
  • 0 helpfuls

Resolved! the unchecked check boxes is giving false value in portal.

Is it possible to hide the false value.below are the screen shots showing the catalog item containing the check boxes.here i have checked one checkbox only but in portal it is showing   true value along with false value.I want only true values should...

kushi1 by Tera Contributor
  • 3608 Views
  • 14 replies
  • 2 helpfuls

Resolved! How to check user has any roles from any group?.

Hi, After group approval it goes for the license team approval. if user did not have same roles. example :adela.cervantsz  has role scrum_user and when we are adding any group need to check user has roles not only one role any roles need to check fro...

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Sai25 by Giga Guru
  • 3783 Views
  • 6 replies
  • 1 helpfuls

Resolved! Call user domain in a catalog client script

I am trying to write a catalog item client script displaying a message with the users domain. I have tried many different script ideas over 10 hours but nothing I have tried works with Catalog client scripts. How can I Call user domain in a catalog c...

Lon Landry2 by Tera Contributor
  • 1955 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to make label variable type to look bold in service portal?

Hi all,   we got a requirement to make label variable type as bold in service portal for a catalog item variable. I tried this by using a catalog client script. It is working fine in native view. If i open that catalog item request form in service po...

Balaram7 by Kilo Sage
  • 5394 Views
  • 12 replies
  • 3 helpfuls