Hi, There are two fields- state and incident state. These two are supposed to sync and have the same values. We have an issue in this. See below. In 1, the incident state field is in sync with state field. However, when the state is changed to pendin...
This question was asked in previous releases when you could reference a javascript business rule to filter your results, but has since become unavailable with newer releases. We are using Kingston. So, how would one generate a list of incidents tha...
Running in Helsinki and going nuts trying to figure out why the process flow does not work consistently.I have a process flow setup on the dmn_demand table. I have a total of 7 process flow entries for the dmn_demand table. I cannot, for the life...
when a user enter a short description which is already exists,then form submission should aborted. i am using on submit client script and glide ajax. all i want to cancel sumission on the basis of result from script include. how is it possible plz su...
I am currently at 1 year of experience using SN.And today I ran into this weird situation.There is a user that is not able to see a specific "Category" in our Catalog.This "Category" has no roles and other users can see it.This user is member of a gr...
I am trying to force users to complete a risk assessment on Change Request, before it can go for Approval. I would like to use the functionality from the 'Calculate Risk' UI Action, which checks for a completed Risk Assessment. If one hasn't been don...
Client scripts with example.
How can we report on cmdb_items that have no relationship to other cmdb_items?
Hello All, What is the best practice to create assets specifically multiple assets? 1. Using the form view - we can only create 1 asset at a time. 2. Using the list view - by default this option is not available. I have tried to modify the list contr...
Hello Everyone, I want to display logged in user name on the Catalog item, saying "Welcome Username". I want to use HTML to achieve this. So, I have created a Rich Text Variable on the catalog item and in its source code i tried below codes but none ...
Hi,Is there a way to use a filter query similar to 'is one of' for reference field. 'Is one of' is not available for reference field. I know you can use 'OR' operator but if we're talking about 100 values, this could be a bit tedious.Thanks.
I want to hide a category 'Can we help you?' for all end users in service portal
Hello, We are a brand new instance implemented on Quebec and we are seeing that the Create New Change request interceptor page was updated in Quebec. How can we change the interceptor back to the old view? Here's what we see today: Here is what we w...
Hi, I'm unable to see "sc_req_item" table in flow designer.
Change the State of Incident to “In Progress” when user updates work notes
