I’m beginner to service now and part of triage team. I’m trying to get a report to know the tickets which are assigned to my group on a given date. The creation date can be any date but ticket can come my queue today. Im interested in knowing the tic...
Hi there.. trying to set the short description using javascript for the creation of a catalog task in the flow designer. var shortDesc = 'Telephone Services ' + current.variables.request_type.getDisplayValue() + ' for ' + current.request.request...
Hi, I have a requirement to change the choice field to List field type. In this case how to update the old records, which are having choice values in that particular field. Thanks
Hi team I'm not great with ACLs or scripting but could do with some assistance with locking down a specific catalog item: I have a catalog item called 'Account Audit Request' and a workflow to have it approvedI have created a group that should have a...
Hi all, I'm trying to get my head around how you're supposed to be able to effectively monitor Service Offering SLAs while also being able to use the CMDB to see a history of a CI (incidents and requests raised against it, etc). Taking Incidents as ...
Hi, I want to hide Standard Change link in Change Request Interceptor if logged in user is in specific group.How can I achieve this.I have tried in calling method in the Script Include which returns true or false but it is not working. Thanks Rav...
I have a catalog item form with multiple variables. I have used container start and container split after my desired variables and see the form like this. I would like to see the columns evenly split. How can I achieve this?
Hi, Where is the 3 Strike Rule defined? Its an OOB thing or we customize it? I do not see any docs as well for this. I don't know where its defined in my instance (as I was not there earlier and still learning) exactly how can i search or test for th...
Hi Community, Need help in adding a link in field message ?when user clicks on it, it should point to new window. Thanks, Pihu
is this possible to adding html tags in g_form.showFieldMessage()?
Hello all, I have been working with flow designer to trigger some email notifications for prospective P1 Incident SLA breaches. I am struggling to understand when flow designer should run. Could you please help me understanding how to accommodate be...
HelloWe currently import our users from active directory to SNC via the LDAP plugin. I want to bring over the account expiry dates too but as this is stored in Integer8 format it will need some transform scripting to get it to show a human-readable d...
Hello Team, We currently have a system generated process for a Catalogue Item that creates a request to correct Locations within ServiceNow - this Catalogue Item has a Fulfilment Group, however how can I change the assignment group for the 'Locations...
I have a catalog item with multiple variables. I have used Container start and container split multiple times to get a view something like this,But this is uneven with the first column occupying 50% of the form width.Is there a way I can split these ...
Is it possible to easily hide the picture from a Catalog Item in Service Portal when the portal is viewed on a mobile browser? I tried setting 'Mobile picture type' to 'None' but it hasn't had any affect. Regards, Robin
