How to make read only to user table from the incident table for specific group in ServiceNow?

[ShrinivasprN]

Hi Community,

Good day!!!

I need help related to ACL or if it related to script, I am trying to make read only to user table which will be previewed on requested for or caller record (please find the attachment for user record which is I am referring to),

Highlighted, records should be read only. 

I have created below custom role and used ACL but no luck,

when i check in the system i got 2 more ACLs for users table, 

anyone please help me on this.

Thanks in advance.

Shrinivasprasad

[Dr Atul G- LNG]

Hi @ShrinivasprN 

So, you want to make the User table read-only. May I know which specific users or roles you're referring to? If the logged-in user has the required role, they can make changes. For example, a user with the necessary privileges can modify the table. However, I believe Fulfillers with the ITIL role typically cannot make changes to the User table unless granted explicit permissions.

[ShrinivasprN]

Hi @Dr Atul G- LNG 

Thanks for your response.

We have created a group called "System user read only" whoever added to that group he should be read only to the user table record from the incident table, and we have created custom role called "UserRead" which is added to "System user read only" group.

 Please let me know if you need any info

Thanks,

Shrinivasprasad

[Dr Atul G- LNG]

Hi @ShrinivasprN 

Thanks for the details, but how will the system distinguish whether a user is accessing the user table from an incident or directly? I’m still not able to pinpoint the exact issue.

Are you trying to make the user table read-only for certain users? Out of the box, it is only editable by admins or user admins.

[ShrinivasprN]

Hello @Dr Atul G- LNG ,

Good day!!!

"We have created a group "System user read only" and assigned custom role "UserRead", whoever added to that group he/she should not able to edit the user record which is previewed from the incident table(please check the 1st and 2nd screen shot)".

Thanks,

Shrinivasprasad