How to make read only to user table from the incident table for specific group in ServiceNow?

ShrinivasprN
Tera Contributor

‎02-10-2025 04:35 AM

Hi Community,

Good day!!!

I need help related to ACL or if it related to script, I am trying to make read only to user table which will be previewed on requested for or caller record (please find the attachment for user record which is I am referring to),

 

ShrinivasprN_2-1739190281902.pngShrinivasprN_3-1739190366769.png

 

Highlighted, records should be read only. 

 

I have created below custom role and used ACL but no luck,

 

ShrinivasprN_4-1739190498648.png

 

ShrinivasprN_5-1739190533212.png

 

when i check in the system i got 2 more ACLs for users table, 

 

ShrinivasprN_6-1739190619343.pngShrinivasprN_7-1739190640632.png

 

ShrinivasprN_8-1739190670665.png

ShrinivasprN_9-1739190689971.png

 

anyone please help me on this.

 

Thanks in advance.

Shrinivasprasad

 

  

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to ShrinivasprN

‎02-10-2025 06:59 PM

@ShrinivasprN 

the syspop_up view is always read-only when you use the 'i' icon from a reference field

Now if you wish to allow update then ensure you update the correct table.WRITE ACL

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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