how to make REQ form as read only when state is closed complete for particular catalog item.

[Deepika43]

In my requirement, service management is the name of catalog item. If the request is closed complete the form should be read only. I tried to use UI policies but, I can't done for service management catalog item alone.

So, Please suggest how to make sc_request table filed form should be ready only for service management catalog item.

[Badal Khojare · Accepted solution]

Hi @Deepika43 ,

Did you check this video by Amit. Update conditions based on your requirements like catalog item name etc. https://www.servicenow.com/community/developer-articles/servicenow-use-case-make-all-fields-read-onl...

[manjusha_]

@Deepika43 

Create a table.none read acl (here table is sc_request)

In condition add -state is closed complete 

In Acl script  add - answer =false;

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact

Thanks,

Manjusha Bangale

[Deepika43]

this read only should not affect for other catalog item. I need for 'service management'  catalog item alone.

[Riya Verma]

Hi @Deepika43 ,

Hope you are doing great.

To make the form for the "service management" catalog item read-only once the request is closed, follow these steps:

1. Create a Business Rule: In the Advanced tab, set the condition to trigger this rule when the request is closed. In the script, use GlideForm methods to set the form fields to read-only.

   (function executeRule(current, previous) {
       if (current.state == 7) { // Assuming 7 represents "Closed" state
           var form = current.getGlideForm();
           form.setReadOnly(true);
       }
   })(current, previous);
   

2. Apply UI Policy:

   • Navigate to Service Catalog > Catalog Definitions.
   • Find your "service management" catalog item.
   • Click on it, then go to the Policies related list.
   • Create a new UI Policy.
   • Set the condition to apply when the request is in a closed state.
   • In the UI Policy Actions, choose Make Read-Only for the form fields you want to lock.