How to Map a Field from Service Catalog to Requested Item Form - Table

Sam Jae
Tera Contributor

‎10-27-2024 01:37 PM

Hi, I have a field on a catalog item called PO #. I have a PO field on the Requested Item Form I need to map it to. Is this possible? It is not a record producer so I cannot click map to field. When I go to flow designer and click "Update Record" and then select the table, sc_req_item is not a selection. Sorry if this is dumb question and thank you in advance for the guidance!

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Ashish Parab
Mega Sage

‎10-27-2024 10:15 PM

Hey @Sam Jae ,

 

Not a dumb question at all—this is a common challenge! Since you want to map a catalog item variable (PO #) to a field on the Requested Item (RITM) form, here’s a solution that will work for you. Please see the attached screenshot of the 'Update Record' action in Flow Designer. Let me know if it does not work!

 

ashish_parab_0-1730092400670.png

 

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

 

Thanks and Regards,

Ashish

 

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