How to Modify Activity tab on serviceportal
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-07-2023 05:58 AM
Hi All,
I had a requirement to hide the "input " text box on the Activity tab based on a condition (Like if incident state is "resolved" I dont want to show that text box). How can I update it? is it possible to do so?
Below is the screenshot.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-07-2023 08:54 AM
That text box allows users to add comments to the ticket. Do you also want to prevent users from adding a comment in the platform view of the ticket? If so, then you can control this via ACL. Add/update the ACL so that the field is not writable based on some condition.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-07-2023 11:27 PM

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-08-2023 11:40 AM
You can set conditions on the ACL to prevent writing to the field when state is Resolved. Example:
But before doing that, you should really familiarize yourself with how ACLs work on the platform: https://docs.servicenow.com/bundle/tokyo-platform-security/page/administer/contextual-security/conce...