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How to Modify Activity tab on serviceportal

Samyukta1
Tera Expert

‎03-07-2023 05:58 AM

Hi All,

 

I had a requirement to hide the "input " text box on the Activity tab based on a condition (Like if incident state is "resolved" I dont want to show that text box). How can I update it? is it possible to do so?

Below is the screenshot. 

Samyukta1_0-1678197390133.png

 

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3 REPLIES 3

Nia McCash
Mega Sage
Mega Sage

‎03-07-2023 08:54 AM

That text box allows users to add comments to the ticket. Do you also want to prevent users from adding a comment in the platform view of the ticket? If so, then you can control this via ACL. Add/update the ACL so that the field is not writable based on some condition.

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Samyukta1
Tera Expert
In response to Nia McCash

‎03-07-2023 11:27 PM

Hi @Nia McCash ,

 

Can you be more clear how can I control this via ACL?

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Nia McCash
Mega Sage
Mega Sage
In response to Samyukta1

‎03-08-2023 11:40 AM

You can set conditions on the ACL to prevent writing to the field when state is Resolved. Example:

NiaMcCash_0-1678304380468.png

But before doing that, you should really familiarize yourself with how ACLs work on the platform: https://docs.servicenow.com/bundle/tokyo-platform-security/page/administer/contextual-security/conce...