How to modify the list layout in Agent Workspace ServiceNow?

[Nivetha K1]

Hi All,

We've a requirement to modify the Widget's list layout in Agent Workspace to add "Assignment group" and "Assigned to" field. I've modified the list layout of respective widget's report and able to see those two fields in default view. But, these changes are not reflected in Agent workspace when viewing the widget. Please find the attached images for further details.

Workspace : Agent Workspace

Widget Name : Incident SLA Breached

Fields required : Assignment group and Assigned to

Please let me know if anyone has configured Agent Workspace' s list layout before.

[Willem]

Hi,

The List Layout for workspace is in a different view. Do the same as you did for the list, but now select the Workspace view:

Let me know if it helped!

[Nivetha K1]

Hi Willem,

Thanks for your response!

I tried modifying the report's list layout using Workspace view as well. Still, am not able to see the changes (required fields) in Agent workspace widget view. Please find the attached image for your reference.

[Willem]

Hi Nivetha,

I see what you are trying to view. You click through on the homepage "Incident SLA Breached", correct?

That is not a list. That is a clickthrough for report. My bad!

In the "Drilldown"-field on edit report you select either the Default or the Workflow view:

If you added the columns to the default view you can select that view. Otherwise first try the Workspace view.

Hope this solves it!

If so, please help me by marking answer correct and the answers helpfull! I get points that way!✅

[Nivetha K1]

Hi Willem,

Thanks for your inputs.

I saved the report by changing the 'Drilldown view' as "Workspace". Also, I updated the task.assignment_group in Task SLA UI view of Workspace. Still, am not able to see those two fields in the Agent workspace widget's list layout.

Please find the attached image for the changes made.