Revert to OOTB module

[Snowrow]

Hello All 

    We have a request to revert back to OOTB problem module.There have been multiple customizations and multiple OOTB fields and rules have been deleted.Is there a way to revert back to OOTB and losing data is not a problem as the organization is still not operational with problem management

Thanks in advance

[Allen Andreas]

Hi,

Unfortunately, there isn't a way to "revert" a module/app back to out of box (easily - like a one click solution): https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779333

You'd have to navigate to those respective records and use the "Versions" related list and go to the very first entry and revert back to that, individually.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818174

So, even if you try to use the activate/repair for the specific plugin/app or "Rollback", it doesn't actually revert all those changes you've done. You'd have to use the method described above in the 2nd support article link I provided.

Please mark reply as Helpful/Correct, if applicable. Thanks!