Good Morning-I have a user who needs to report on how many PTasks there currently are in the system. I created a report with a count and added this to their dashboard. Everything works, except when they click in and see the list view. This give...
Hi,I have a requirement in service portal where in the normal GUI i have a client callable ui action which in turn would render the ui page and from that ui page a call is made to another ui page. The same ui action functionality should be available ...
Hi,I'm sure this will be obvious, but I need to set up my _first_ FTP data source to retrieve a file from a server and import it to ServiceNow. I've reviewed the SNOW sites and Community and am having a hard time figuring out what needs to be set up....
Hello I am new bee to scripting in SNOW. We are on Jakarta. I have following snippet from a scheduled job and need to run a ping command on a host to find out if the host responses or not. If ping fails I set host to retired. I have some vision that ...
the sys_ui_list records of same view (such as default ) of same table (such as default list views of incident) have a column called "parent" which is normally filled with data such as "change_request" or "incident" or empty .What do these mean and wh...
Hi community, I am using a Data Table from Instance Definition With to display Incidents on the Service Portal, with the following columns:But when I export the list as Excel, the following fields\ columns are missing - Product -...
Hi ,I was unable to find any relevant information for 'g_uri','g_request' objects .Also I needed some more in depth info for 'Navigation Handler' .Please let me know if there are existing articles for the same , If somehow I might have overlooked. Pl...
I have a business rule that is working fine with the exception of the update of the value of a field on another record (not current).All the Info Message displayed are correct but the value doesn't show in the CI record. I verified that if I enter th...
I am trying to export all upstream and downstream CI's of a specific CI.E.g. I built a report around the business service: "x", the report filter condition can be: Parent is x OR Child is x, and sort on Parent and Child. The report ran on the CI Rela...
Hello,By mistake one of our colleagues has removed the roles for a user. The roles removed were non-admin roles hence not inherited.Is there any way by which we can know what roles were assigned to a user ?Please help !Thanks in advance.Archana
Put this in the Change Management forum, but relevant to all - not sure there a general category. . . In a list view - eg when viewing a list of open changes, incidents etc I would like to group by, say, Assignment Group - which is easily done by rig...
Some of my email notifications are missing attachment (incidents attachments work fine, but both change request and Document Management are not working). I have checked the Include attachment box but approval users are not receiving attachments.Ima...
HI everybody, I wondering if anybody has a SOW for ITSA implementation to share with me. We ´re starting our first project implementation so I need one document template or guide to help us. Thanks in advance,Omar Ortíz
I'm doing some testing of loading up IP networks into the CMDB (cmdb_ci_ip_network table). We have a very large IP address space that we manage and there are lots or parent>child relationships, sometimes up to 4 or 5 levels deep. If you're familiar w...
I've got a business need to track some legacy information for various CI's. In total, there will be 8 new attributes that run across 32 different CI classes. Question to the community is, should I:A) Add the columns to the cmdb_ci table so that...