Hi All,We have a requirement of configuring Holiday Schedules for exclusion of holidays from SLA calculation.We have 1 work schedule "8-5 weekdays" for multiple regions (ex: US, Australia, India etc) & this parent schedule is defined in P1- P5 SLAs.U...
We are looking for best practices and lessons learned (see questions below) from ServiceNow users who have conducted AQI exercises in the last few years. Our Service Desk group is planning to conduct our first Article Quality Index (AQI) exercise. So...
I was using the Flow Designer instead of the Workflow editor which I normally use for workflows. One thing that I can't figure out how to do is copy an existing action. For the catalog item I was working on there were a lot of Create Catalog tasks re...
We seem to be having an issue with the OOTB "Propose a standard change" record producer when trying to use the record producer on the portal. Please see attached for screen shots of the issue. We need the view that you have on the record producer (t...
Currently using a Lookup Select Box against sys_user and the Time Zone field but it's not giving me the list list of time zones.
Hello, I want to restrict reference field choices based on the selection of other variable(Select box) value. Any suggestions, please need help. Thanks!
Hi I have a field on record producer which is in customer service scope. that field should only visible to user with role ' sn_customerservice.customer_admin'. How do I achieve this?
Hi, Could you please tell me how to restart a workflow from UI action? Have used below script: UI Action Table:sc_req_item new Workflow().restartWorkflow(current, true); current.state = '1';current.update();action.setRedirectURL(current); This scri...
Hi All, Request to kindly help me with a scenario where I want to check the value of a cell in a multi-row variable set. The multi-row variable set has 4 columns. Number of rows is not restricted. In the first column I have a reference field where us...
Hi, I've a custom table and with nearly 20 fields. There is a "state" field with values 1 to 5. when ever any field changes on the form except "State" field and "description(type: string field)"field the state should set the value to 1. This can be a...
Hi All, Could you suggest How to make variable editable in SC task. I have created UI Police and made all variable read-only but still i am not able to edit variables in SC task.
I'm about to clone my SC Catalog Item (widget-sc-cat-item-widget-v2) just so I can bypass the sc_request page and table after sc_cat_items are submitted. I plan to send people to the sc_req_item page and table, because no one wants to see sc_request,...
Hello! I'm trying to hide the submit button for just one record producer (creates an incident), but I only want to hide it temporarily. There are going to be a bunch of choice options, and the next field won't appear if the wrong choice is selected...
Hi, Currently, I have a customer with ITIL users who are unable to view completed risk assessments. Only admins are able to view the completed risk assessments. Has anyone dealt with this matter? If so, what's the best way to solve this? Here's a scr...
Hi Folks, need to send a report link in scheduled report execution report. can someone please help me on this. we are sending a report to user on sla breached. in scheduled message need to include report link too. Thanks,
