How to reopen closed request?
How to reopen closed requests?
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Resolved! how can i fetch groups in to an array
i want to fetch few groups in an array, after that if the change request is having approval for this groups the Approval automatically has to set No longer Required. so here how can i write an business rule, which will check the approval group, if th...
Resolved! Assign roles to groups based on group type
Dear all, I have 78 CAB groups, with varying 2 to 20 users per group. I need to assign the Approver role to these people. I have more groups than these, but the only thing that sets them apart is that they all have the type "CAB group". I was hoping ...
Resolved! Business Analyst/Service Catalog Templates?
I am wondering if anyone has seen any sort of templates that could be used in a business analyst perspective to provide to customers/groups when gathering requirements for building out items in areas like the service catalog or changes to the inciden...
Resolved! How to add "additional comments" field to approval email notification
Need to add "additional comments" field to approval email notification. How can this be achieved? Thank you.
Please Post Workflow interview Questions?
Please Post Workflow Interview Questions?
Resolved! Attachment widget not uploading file
Hi All,I have created an attachment widget to use it as a variable in a catalog item. We are able to select the file but the file upload is not happening.Can anyone help me to identoiy the issue?HTML<div id="sc_cat_item" > ...
How to Avoid Duplicate Copy Attachment from Facilities Request to Facilities Task
Hello, I need to copy attachment from Facilities Request (parent) to Facilities Task (child). I created a business rules on async for Insert and Update in Table Facilities Request Task with script GlideSysAttachment.copy('facilities_request', current...
Resolved! Need to split check boxes into two columns
Hi All,I have to create a variable with 8 choices in the type of check boxes. I used container start,split and end but still im not meeting my requirement. After split variable.Option default Label is visible in the top of choice list.I need to remov...
Resolved! I want insert hyperlink of a catalog item in notification through mail script in Servicenow.How to proceed further on this
I want insert hyperlink of a catalog item in notification through mail script in Servicenow.How to proceed further on this
Display "User ID" instead of "User Name" in the catalog item variable that refers to sys_user table
Hi Team, In the catalog item form, I have a variable that refers to sys_user table. On selecting any user the display value comes out to be the user's name (see below screenshot). Requirement: Instead of the user's name, I need to display the ...
To limit Short description length to 80 characters
Hi, I have got a requirement wherein the short description field in Incident form should be limited to 80 characters. User who is typing should be able to type only 80 characters and when he/she types the 81st character, an error message should be ...
Submit a Record Producer from Run Script action on Workflow
We have a catalog item (CI) for report requests. A question on this CI asks if the report is to contain HR data. If the answer to the HR question is yes, we have been asked to create a new HR case concurrent with the resulting RITM. In addition, we...
Resolved! Is it possible to update the fields value based on other fields value change using onCellEdit() client script?
Hi all, I have i doubt, can we change the value of some field based on other field value change using oncellEdit() client script? For example, if i change the value in short description, can i add old short description to description.. such kind of s...
Missing Flow as an option in my Process Engine Tab for a Service Catalog Item
I am trying to associate a service catalog item to a flow and my only choices under the Process Engine tab is Workflow and Execution Plan. Only one person in my development group has "Flow" available to them in their developer instance. I do not have...
