How to modify the url address which is referring by {URI_REF}??
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09-13-2024 12:06 AM
On Request table notification we are using {URI_REF} to pop up link with display name as request number and if the user clicks on it it is navigating to Old URL which is starts with xdev.service-now.com but now the instance will starts with zdev.service-now.com how to modify this?
where this URI_REF is actually configured in ServiceNow?
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09-13-2024 12:37 AM
Hi @KM SN ,
${URI_REF} is a variable\reference used in email notifications which will result in a records display value (IE Task number) showing as a clickable link in the email message.
Please refer to this thread : https://www.servicenow.com/community/now-platform-forum/how-does-uri-and-uri-ref-works-in-servicenow...
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09-13-2024 03:49 AM
No where it was useful at this moment please elaborate if possible. Thank you.
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09-13-2024 03:58 AM
Please check your notification email template/email scripts where your old URL was included and change it to new one.
