How to notify third party tool when P1 incident is created.

[1_DipikaD]

Hi All,

We have existing integration with 3rd party tool. Currently I want to notify 3rd party when p1 incident is created. Using REST API how can we configure it ? Could you please guide me with step by step process need to follow ?

Thank You

[Ankur Bawiskar]

@1_DipikaD 

so ask 3rd party to give you some endpoint where you can send details when P1 incident is created.

You can use after insert BR on incident condition as Priority=P1

You can use REST Message in BR script

what did you start with and where are you stuck?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[OlaN]

Hi,

There are some different options available, depending on the 3rd party tool you're connecting to.

If there are no ready-made integration hub spokes or similar, and you need to create a REST message from scratch, then I would advice to look at this free course from the Developer site to get started.

[Dr Atul G- LNG]

Hi @1_DipikaD 

You can send them a notification if required, or—if you need to use the API—you can add a condition in the REST API. Here is my video which will help you.”

https://youtu.be/FSvzsprV494