How to populate the all variables of submitted catalog item in the notifications

[divyal09]

How can I populate all variables in the notification from the submitted catalog item. I tried updating it with email script but the variables are not getting populated.

[luffy3478]

You should not use glide record. Because current object is already the RITM record

[divyal09]

Hi added this script in email script. What should I replace with?

[luffy3478]

Remove these two lines

var ritm = new GlideRecord('sc_req_item');
ritm.get('request', current.request_item);

[divyal09]

I tried removing those two lines, then also the variables are not getting updated

[luffy3478]

Notification is on which table? And attach the event log screenshot