How to properly prioritze Problem records

[Mitch Moran]

Greetings,

We are looking for some guidance on how to best prioritize Problem records. Currently, when a new problem record is created, we just set it to a priority 4 and we would like to leverage the other options that best represent the priority of the problem. Any guidance or suggestions would be much appreciated. 

Thank you! 

[AndersBGS]

Hi @Mitch Moran ,

OOTB the problems will be created with similar priority as incidents… I would recommend you to look from a business perspective, to investigate what makes a problem high priority and what makes it low priority.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders