How to provide change requests read only access to non ITIL users?

JB8 · ‎04-13-2022

I am looking for a way to allow non-ITIL users to view open change requests, even those they do not submit ? I have created a record producer so that they can submit changes though the self service portal. But now, how can I get them to be able to click something and view open changes.

Sulabh Garg · ‎05-10-2022

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Sulabh Garg

Anil Lande · ‎04-13-2022

Hi,

As per OOB setup a user can see change request if he is in opened_by or requsted by field.

Do you want to show all change request to all users?

Thanks,

Anil Lande

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Thanks
Anil Lande

JB8 · ‎04-13-2022

Should be able to access all request with non ITIL role?

dmathur09 · ‎04-13-2022

Hi JB,

This is an OOB functionality already provided by Servicenow. As per the below ACL the opened by or requested by user even he/she does not have ITIL role can see the change request.

Regards,

Deepankar Mathur

JB8 · ‎04-13-2022

Should be able to access all request with non ITIL role?