How to provide Service Portal access to specific roles users

[Sonu Parab]

Hi All , I want to give access to SP portal only to the users having snc_internal role.

I have tried using 'Who can view Instance' option.But still SP portal not visible for users having snc_internal role.

How can I achieve this.
Thank you. 

[SatyakiBose]

Hello @Sonu Parab 

The below KBs, and community posts should help you achieve this:

1. KB0746730 - How to configure redirection for Service Portal
2. 6 ways to set up your Service Portal for redirection SUCCESS!
   Here you just need to replace the role as per your business requirement.
3. Redirect user to different service portal based on role or email id domain
4. Redirect users without ITIL role to Service Portal